Ralph Lauren Remote Jobs Customer Support Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Ralph Lauren

 

Description:

Ralph Lauren Remote Jobs Customer Support Jobs

 

Position Overview

What began almost 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in his dream and his lifestyle. Building on the brand’s continued success, Ralph Lauren is multiplying the initiatives to further strengthen its European presence with a strategy geared towards locations that reflect the vision and philosophy of the Ralph Lauren brand.

We are seeking a passionate and highly motivated individual to join the Omni-Channel EMEA Customer Insights team. The Customer Insights team is a critical enabler in customer centric focus and strategic business growth.

Reporting into Senior Manager, Customer Insights the successful candidate will be responsible for supporting the team in the execution of quantitative and qualitative customer analysis on all EMEA direct to consumer channels (Retail and Outlets).

Ralph Lauren Remote Jobs Customer Support Jobs

Essential Duties & Responsibilities

Support in automating and executing customer reports on recurring basis for all direct-to-consumer channels (Retail, Ecommerce and Outlet)
Develop insightful highlights and ensure effective communication of analysis, delivering to key stakeholders
Execute customer performance deep dive analysis to address key business questions and challenges
Build visual, straightforward, strategic presentations to communicate to senior leadership and partner teams
Address business questions holistically, delivering complete customer centric insights
Partner with Ecommerce, Wholesale, Planning and Retail teams to inject further insights into customer analysis
Proactively develop analysis and reporting to support business critical strategies and activations
Present findings and insights to key stakeholders.

Ralph Lauren Remote Jobs Customer Support Jobs

Experience, Skills & Knowledge

2+ full strategic cycles of relevant experience in Customer Insights within Marketing and CRM
Understanding of the luxury/retail industry or Customer Goods industry
Ability to communicate actionable insights and turn complex analysis into meaningful recommendations
Experience presenting to stakeholders, supporting, and influencing their decisions
Highly self-motivated, analytical, with sharp attention to detail
Highly creative in problem-solving & communication, with rigorous implementation
Experience with using data visualization tools (e.g. Tableau)
Fully Fluent in Excel and PowerPoint
Basic Understanding of SQL

Ralph Lauren Remote Jobs Customer Support Jobs

About the Ralph Lauren Company :

Ralph Lauren Corporation, a prominent American fashion brand, has established a significant presence in the United Kingdom market. Known for its iconic polo shirts, luxurious apparel, and accessories, Ralph Lauren has garnered a loyal following among British consumers who appreciate its blend of classic elegance and contemporary style.

The company entered the UK market in the late 1970s, initially introducing its Polo Ralph Lauren line, which quickly gained popularity for its preppy aesthetic and quality craftsmanship. Over the decades, Ralph Lauren has expanded its presence across the UK, opening flagship stores in key cities like London, Manchester, and Edinburgh. These stores serve as showcases for the brand’s full range of products, including men’s and women’s clothing, fragrances, eyewear, and home furnishings.

Ralph Lauren’s success in the UK can be attributed to its ability to cater to both traditional and modern tastes. The brand’s timeless designs appeal to British consumers who value heritage and sophistication, while its innovative collections continually attract younger demographics seeking fashion-forward styles.

In addition to its retail presence, Ralph Lauren has also invested in digital platforms to enhance its reach in the UK. The company’s e-commerce website offers customers a convenient way to shop for Ralph Lauren products from the comfort of their homes, with options for delivery and returns tailored to the UK market.

Furthermore, Ralph Lauren has maintained a strong commitment to corporate social responsibility in the UK, supporting various charitable initiatives and promoting sustainability in its business practices. These efforts resonate well with British consumers who prioritize ethical consumption and community engagement.

Overall, Ralph Lauren’s success in the United Kingdom underscores its ability to blend American heritage with global appeal, making it a revered brand among British fashion enthusiasts across generations

 

Ralph Lauren Remote Jobs Customer Support Jobs

 

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