Job Description
The Principal – Corporate Secretarial and Administration is the most senior member who deals with day-to-day complex company secretarial and administration issues and demands. He/she will be the subject matter expert in certain areas of their domain. For areas that do not fully qualify as subject matter expert, they refer to the Head of Delivery and/or their immediate direct report.
The job incumbent will work closely with the Head of Delivery or the immediate reporting line who will set training and development goals that best cover their needs for all staff and will have to ensure delivery same through on-the-job training and coaching.
He/she may communicate directly with clusters on sensitive secretarial and administrative issues and is expected to provide excellent service and resolve issues that have no immediate impact on the Group clusters client relationship while providing the best possible solution.
The incumbent will take complete ownership and conduct detailed review of all tasks assigned to staff to ensure that these are accurate, well-presented, up to standards, on time and in full and will be actively involved as a support to the Head of Delivery or immediate direct report for management reporting.
Tasks
• Ensure that new methodologies, standards, new regulations, the correct use of software, are applied.
• Ensure all work prepared for clusters is accurate and error free and always meets quality standards.
• Perform in-depth review on all cluster deliverables before releasing to clusters.
• Develop team strengths and provide encouragement to team members, including communicating team goals.
• Attend to team member queries, assist in resolving issues and ensure work are of quality and meet compliance guidelines/standards.
• Identify training needs, develop training plan and provide coaching.
• Create an inspiring team environment with an open communication culture.
• Assist team members to reply to complex secretarial and administrative queries from clusters in a timely manner.
• Perform any ad-hoc functions relating to secretarial and administration in case of service disruption.
• Ensure all review tasks assigned are up to date and delivered on time based on the planning in place.
• Proactively inform the reporting line for any work that cannot be executed as planned highlighting where changes may be needed in planning assumptions.
• Use professional judgment to assess when to escalate an issue promptly.
• Demonstrate ownership of his/her own development, highlighting when and where additional support and development is required.
• Ensure protection of information assets and abide by the ISMS in place at IQEQ Shared Services Ltd; and
• Perform any other cognate duties that may from time to time be required which are appropriate for the role and business needs.