Description

Netflix Is One Of The Globe’s Main Amusement Offerings With 278 Million Paid Memberships In Over A Hundred Ninety Countries Enjoying Tv Collection, Films And Video Games Throughout A Huge Type Of Genres And Languages. Individuals Can Play, Pause And Resume Watching As Lots As They Need, Each Time, Anywhere, And Might Change Their Plans At Any Time.

The Role

N-Tech: Generation Enjoy Experts (TES) Use Their Technical Information And Revel In To Provide Technology Assist To Users, Changing Statistics And Learning From Interactions To Prioritize, Actionable Understandings Of The Holistic Person Revel In.

As A Help Expert, You Play A Vital Function In Assisting Netflix Personnel And Their Engagement With Technology By Inspecting Consumer Friction And Accumulating Relevant Records. This Begins The Technique Of Operating With Accomplice Groups To Enhance The General Technology Experience And Permanently Clear Up Recurring Troubles.

Duties:

Serve As The Number One Point Of Touch For Users Searching For Technical Help
Accountable For Learning How Customers Revel In Generation Via Investigation, Documentation, And Categorization Of Interactions With A Focus On Developments And Get In Touch With Reasoning
Prioritize Coping With Technical Issues, Triage/Studies Insects, Be A Part Of Incident/Outage Control Workflows, Enhance Problems To Suitable Partner Businesses, And Increase/Sustain Sturdy Documentation To Create A Fine Information Base Experience
Apprehend And Connect Styles In How Users Revel In Generation Throughout 1st And Third Party Technology By Means Of Composing Malicious Program Reviews When Wanted
Recommend And/Or Put In Force Experience Enhancements, Make Feature Requests, Bring To Attention Possibilities To Create Self-Service Solutions, In Addition To Productiveness Enhancements
Identify And Link Zendesk Tickets That Display A Sample Of Behaviour/Consumer Friction, Curate The Tales Of The Patterns, And Maintain The Health Of The Consumer Revel In Jira Space
Make Sure That Our Customers Engage With Us At The Best Excellent Technical Aid Partnership While Conducting Our Business Enterprise’s Method To Examine From Person Enjoy
Actively Participate And Contribute To Efforts Designed To Enhance How Customers Revel In Each Era And Assist At/Or Operating With Netflix

Engage And Paintings With Our Global Team As Part Of An Overall User Adventure Enjoy Crew, Accumulating Essential Data, Information, And Context To Bridge The Person Revel In And Accomplice Groups, Using Compassionate And Considerate Comments/Thoughts
Work To Make Certain Netflix’s Dedication To Fostering An Inclusive Surroundings Is Verified In Each Side Of Our Efforts
Create An Inspiring, Empowering, Collaborative, And Supportive Team Environment, Leading By Means Of Instance And Flexing To Roll Up Your Sleeves And Assist The Crew As Wanted
Flexibility In Running Hours To Help Meet The Wishes Of The Commercial Enterprise

Abilities & Enjoy:

Other Jobs You May Be Interested In

Critical Thinking Skills To Troubleshoot, Studies, And Diagnose Complex Technical Troubles Via Utilizing To Be Had Structures And Tools.
Robust Documentation Mindset, Translating The Records Into Knowledge-Base Articles And/Or Person Testimonies.
Able To Proactively Are Searching For Out Opportunities To Enhance Our Consumer Reviews And Deliver Cohesive Ideas Round Innovative Support Techniques And Alertness Layout Issues.
Strong Conversation Capabilities With Validated Capacity To Engage With Users Through Numerous Ingestion Points And Communication Structures; Inclusive Of The Ability For Direct (Digital) Interaction With Stakeholders As A Part Of Your Research Round A Specific Era Friction And The User Revel In.
Continuously Growing Your Skill Set At The Same Time As Seeking Out Opportunities To Examine.
Collaborative Via Listening, Searching For To Apprehend, And Helping.
Fluency In English (Commercial Enterprise Stage).

Netflix Philippines Remote Jobs (Entry Level, No Experience, No Degree) – Part Time