Job Description
Wonderworth Solutions is seeking a highly motivated and skilled individual to join our team as an L1-Desktop Support Associate. As an integral part of our organization, you will provide crucial technical support to our clients, ensuring their desktop systems function optimally.
Job Responsibilities
Provide first-level technical support to end-users, assisting them with hardware and software issues related to desktop systems.
Troubleshoot and resolve problems with desktop computers, laptops, printers, and other peripherals.
Install, configure, and maintain desktop operating systems and applications.
Collaborate with the IT team to ensure network connectivity and proper system functionality.
Assist in maintaining inventory of hardware and software assets.
Conduct regular system upgrades and preventive maintenance tasks.
Respond promptly to support tickets and escalate complex issues to higher-level technicians or system administrators as necessary.
Document and track all support activities and resolutions in the ticketing system.
Keep abreast of emerging technologies and trends in desktop support to continuously enhance your technical knowledge and skills.
Requirements and Qualifications
Bachelor’s degree or equivalent in a relevant field.
Proficient computer skills with a high level of efficiency.
Excellent understanding of medical terminologies (physiology and anatomy) is a significant advantage.
Strong communication and analytical skills.
Experience in healthcare or medical billing and coding is a plus.
Flexibility to work in different shifts is highly advantageous.
Fluency in English language.
What We Offer
Full-time, salaried position with comprehensive welfare programs.
Competitive salary and specialized training in the core space with recognition potential and annual bonus.
Performance appraisals to acknowledge your achievements.
Attendance incentives for maintaining a high level of attendance.
Opportunity to work with the best talent in the industry.
Conducive work environment with dynamic benefits.
Why Consider a Career with Wonderworth Solutions?
At Wonderworth Solutions, we provide a highly appealing work environment that fosters strong relationships among staff members and clients. As a Medical Billing Data Associate, you will have the opportunity to learn various aspects of medical office work, enhancing your experience and qualifications.
Medical billing is a fast-paced field that requires attention to detail and the ability to focus. As a member of our team, you will play a crucial role in the financial success of modern healthcare by ensuring accurate and timely medical billing processes.
Fresh graduates are encouraged to apply!