Job Description
INFOSYS is a leading global technology services and consulting company that enables clients in more than 50 countries to navigate their digital transformation. With over 200,000 employees worldwide, INFOSYS is committed to delivering innovative solutions and exceptional service to its clients.
Position Overview
INFOSYS is seeking a skilled and motivated Process Executive to join our team. As a Process Executive, you will play a crucial role in providing L1 Service Desk Technical Support to our European client located in Bellandur, Bangalore. You will be responsible for handling voice and chat interactions, troubleshooting technical issues, and ensuring excellent customer service. This is a full-time position with a 24/7 weekly shift roaster and 6 days of work per week.
Key Responsibilities
Provide L1 Service Desk Technical Support through voice and chat channels, adhering to JL2A & JL3A standards.
Handle technical issues related to VPN, BSOD, Bit locker, MS Teams, password reset, Active Directory, printers, Outlook/webmail, add-ins, PST/DST, BIOS, drivers, and installations.
Execute troubleshooting procedures and guide customers in resolving technical problems effectively.
Demonstrate knowledge of the Ping command and utilize it to diagnose network connectivity issues.
Understand the difference between service requests and incidents and handle them accordingly.
Maintain awareness of SLAs (Service Level Agreements) and metrics associated with the role.
Requirements and Qualifications
Bachelor’s degree or equivalent educational qualification.
Experience in a customer service role, preferably in a technical support environment.
Proficiency in English language, both verbal and written.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Familiarity with customer service tools and technologies.
Ability to work in a fast-paced, 24/7 work environment.
Willingness to adapt to shifting priorities and handle multiple tasks simultaneously.
If you are a dedicated professional with a passion for technology and delivering exceptional customer service, we invite you to join our team at INFOSYS as a Process Executive. Apply now and take the first step towards an exciting career opportunity.
Note: Only shortlisted candidates will be contacted.
INFOSYS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.