Job Description
Are you a seasoned professional in hotel management with a passion for delivering top-notch support services? The Elite Job is seeking a highly motivated and skilled Hotel Support Manager to join our team on a permanent basis. As the Hotel Support Manager, you will play a pivotal role in ensuring the seamless operation of our hotel, focusing on delivering exceptional support services to both guests and internal teams.
Key Responsibilities:
Operational Excellence: Oversee and optimize hotel support services, including but not limited to housekeeping, maintenance, and front desk operations, to ensure a superior guest experience.
Team Leadership: Lead and inspire a team of support staff, providing guidance, training, and support to maintain high performance and morale.
Process Improvement: Identify and implement efficient processes to enhance overall operational efficiency and effectiveness.
Guest Satisfaction: Monitor and address guest feedback, working collaboratively with various departments to continuously improve service quality.
Budget Management: Responsible for managing and optimizing the support services budget, ensuring cost-effectiveness without compromising service standards.
Required Skills:
Proven Leadership: Demonstrated success in leading and managing teams within the hospitality sector.
Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with both guests and internal teams.
Problem-Solving: Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.
Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities and ensuring operational continuity.
Hospitality Expertise: In-depth knowledge of hotel operations, service standards, and industry trends.
Attention to Detail: Meticulous attention to detail to uphold the highest standards of cleanliness, maintenance, and service.
If you are a dynamic and experienced professional looking to contribute to the success of a leading hospitality brand, we invite you to apply for the position of Hotel Support Manager at The Elite Job. Join us in our commitment to setting new standards in the world of hospitality.