Job Description
ExxonMobil, a global leader in the energy industry, is seeking a dynamic and customer-oriented HelpDesk Associate to join our innovative team. With a rich history and a commitment to excellence, ExxonMobil continues to drive progress in the energy sector, delivering sustainable solutions to meet the world growing demand.
Position: HelpDesk Associate
Job Description: ExxonMobil is currently looking for a HelpDesk Associate to provide exceptional technical support to our internal teams. As a HelpDesk Associate, you will play a crucial role in ensuring the smooth operation of our IT systems and assisting employees with technical issues. This is an excellent opportunity to be part of a renowned company that values innovation, teamwork, and professional development.
Key Responsibilities:
Respond to and resolve IT support tickets promptly and efficiently.
Provide technical assistance to employees regarding hardware, software, and network-related issues.
Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
Document and track support issues to ensure timely resolution and maintain accurate records.
Assist in the implementation of IT policies and procedures to enhance system reliability and security.
Stay informed about the latest technological advancements to contribute to continuous improvement.
Required Skills:
Technical Proficiency: Strong knowledge of IT systems, hardware, and software applications.
Customer Service: Exceptional communication and interpersonal skills to provide top-notch customer support.
Problem Solving: Ability to analyze and solve technical issues in a fast-paced environment.
Collaboration: Work effectively in a team and communicate technical concepts to non-technical stakeholders.
Adaptability: Flexibility to adapt to evolving technologies and business requirements.
Prior Experience: Proven experience in a helpdesk or technical support role is preferred.
How to Apply: If you are passionate about technology, customer service, and contributing to the success of a global industry leader, please submit your resume and cover letter to us.
ExxonMobil is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.