Job Description
Nike is a globally renowned sports and lifestyle brand, dedicated to inspiring athletes and enthusiasts around the world. With a legacy of innovation and a commitment to excellence, Nike has established itself as a leader in the athletic apparel and footwear industry. Our mission is to bring inspiration and innovation to every athlete in the world. We believe that if you have a body, you are an athlete.
Job Description:
Are you passionate about sports, fashion, and delivering top-notch customer service from the comfort of your own home? If so, we have the perfect opportunity for you! Nike is looking for a Customer Support Assistant to join our team and help our customers navigate their Nike experience with ease and satisfaction.
Key Responsibilities:
Customer Assistance: Provide exceptional customer support through various channels, including phone, email, and chat. Address customer inquiries, resolve issues, and ensure a seamless shopping experience.
Product Knowledge: Develop a deep understanding of Nike product offerings, including apparel, footwear, and accessories, to assist customers with product-related questions and recommendations.
Order Management: Assist customers with order placement, tracking, and returns, ensuring accuracy and efficiency in the process.
Technical Proficiency: Utilize our customer support systems and tools to access and input information accurately. Troubleshoot technical issues when necessary.
Problem Solving: Effectively identify and resolve customer complaints and concerns, aiming for a high level of satisfaction.
Team Collaboration: Collaborate with cross-functional teams to ensure customer inquiries are addressed promptly and accurately.
Required Skills:
Exceptional Communication: Strong written and verbal communication skills to interact with customers effectively and professionally.
Customer-Centric: A passion for helping others and a commitment to providing top-tier service.
Tech-Savvy: Comfortable using various software applications and the ability to learn new tools quickly.
Adaptability: The capability to work in a fast-paced and ever-evolving environment.
Problem-Solving: A strong ability to think on your feet and find solutions to various customer issues.
Team Player: A collaborative spirit and a willingness to work closely with team members and other departments.
Self-Motivated: The drive to excel in a work-from-home environment with minimal supervision.
If you are enthusiastic, customer-focused, and eager to work for a brand that values innovation and excellence, we encourage you to apply. This is an incredible opportunity to be a part of the Nike team and help our customers achieve their athletic and lifestyle goals.
Join us in delivering the best of Nike to our valued customers while working from the comfort of your home!