Job Description
Cigna is seeking dynamic and customer-focused individuals to join our team as Customer Service Representatives in a remote capacity. As a Customer Service Representative, you will play a pivotal role in ensuring an exceptional customer experience and providing support to our valued policyholders.
Key Responsibilities:
Customer Support: Engage with customers in a professional and courteous manner, addressing inquiries, resolving issues, and providing information about Cigna products and services.
Problem Resolution: Effectively troubleshoot and resolve customer concerns, escalating issues when necessary to ensure a timely and satisfactory resolution.
Communication: Maintain clear and concise communication with customers, colleagues, and other stakeholders, both verbally and in writing.
Documentation: Accurately document customer interactions and transactions in the company systems for record-keeping and analysis.
Required Skills and Qualifications:
Customer Focus: Demonstrated commitment to delivering exceptional customer service.
Communication Skills: Strong verbal and written communication skills in English.
Problem-Solving: Proven ability to analyze situations, identify problems, and implement effective solutions.
Adaptability: Ability to thrive in a remote work environment and adapt to changing priorities.
Tech Savvy: Comfortable using various computer applications and navigating online platforms.
How to Apply:
If you are passionate about customer service, enjoy working remotely, and want to be part of a global leader in health services, we encourage you to apply through our official careers page.