Description
Are you passionate about delivering exceptional customer service while working remotely? Join Sutherland as an Entry-Level Consultant for Streaming Support, where you will play a pivotal role in assisting customers with their streaming services. This position is perfect for individuals who are tech-savvy, enjoy problem-solving, and have a flair for helping others.
Key Responsibilities:
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- Customer Assistance: Provide first-level support for streaming service issues via chat, email, and phone.
- Problem Resolution: Troubleshoot technical problems related to streaming devices and applications, ensuring swift resolutions.
- Account Management: Assist customers in managing their accounts, subscriptions, and billing inquiries.
- Documentation: Record and document each interaction accurately for future reference and analysis.
- Feedback Implementation: Actively participate in feedback sessions to enhance service delivery and customer satisfaction.
Qualifications:
- Education: High school diploma or equivalent; a bachelor’s degree is a plus.
- Experience: Prior experience in customer service, preferably in a technical support role, is advantageous but not required.
- Skills:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a customer-focused approach.
- Familiarity with streaming services and common technical issues.
- Proficiency in using computers and navigating multiple systems.
Benefits:
- Health Insurance: Comprehensive health insurance plans, including medical, dental, and vision coverage.
- Remote Work: Flexibility to work from the comfort of your home.
- Training & Development: Access to ongoing training to enhance your skills and career growth.
- Supportive Environment: A collaborative and supportive team culture that values your input and growth.
About Sutherland:
Sutherland is a global leader in digital transformation and process consulting. We partner with top-tier companies to deliver innovative customer experiences. With a presence in over 19 countries, our team of 38,000+ professionals is dedicated to helping businesses achieve their goals through exceptional service and support.
Apply Now:
Interested in joining our team? Click Button to apply and become a part of Sutherland’s innovative customer service team.
(Customer Service Remote Jobs) – Consultant Streaming Support Entry Level ID-6838
