Job Description
Yelp is a dynamic and industry-leading platform that connects people with great local businesses. Our mission is to help people discover and connect with businesses in their local communities. We’re committed to promoting transparency and trust in the world of reviews and recommendations.
Job Description: Are you passionate about maintaining a safe and reliable online community? Are you adept at identifying and removing spam comments and irrelevant content? If so, we have an exciting opportunity for you to join our team as a Content Moderator – Yelp, Spam Comment Removal Specialist.
Job Responsibilities:
Review and moderate user-generated content on the Yelp platform.
Identify and remove spam comments, fake reviews, and irrelevant content while adhering to company guidelines and policies.
Ensure that all content complies with Yelp’s content standards and community guidelines.
Collaborate with cross-functional teams to report and escalate issues as needed.
Provide excellent customer service by addressing user concerns and inquiries related to content moderation.
Stay updated on industry trends and best practices in content moderation to continuously improve processes.
Required Skills and Qualifications:
Strong attention to detail and a keen eye for identifying spam and irrelevant content.
Excellent written and verbal communication skills in English.
Ability to work independently and make decisions in a fast-paced environment.
Familiarity with Yelp’s platform and community guidelines (training provided).
Strong organizational and time-management skills.
Ability to maintain professionalism and empathy when dealing with user concerns.
Why Yelp:
Competitive salary and benefits package.
Opportunity to be part of a vibrant and innovative company.
Collaborative and inclusive work culture.
Continuous learning and development opportunities.
Impactful role in maintaining the integrity of the Yelp platform.
If you are passionate about maintaining the quality and trustworthiness of online communities and have the skills to excel in this role, we encourage you to apply. Join us in making Yelp a safe and valuable resource for millions of users worldwide.
Application Process: To apply for the Content Moderator – Yelp, Spam Comment Removal Specialist position, please submit your resume and a brief cover letter outlining your relevant experience and why you’re interested in this role.
Yelp is an equal opportunity employer and is committed to diversity and inclusion. We encourage candidates from all backgrounds to apply.