Job Description
Cigna is a globally recognized leader in healthcare services, dedicated to improving the health, well-being, and peace of mind of those we serve. With a history spanning over two centuries, Cigna has earned its reputation as a trusted partner in the healthcare industry. Our mission is to help customers achieve their best possible health by providing comprehensive health services, products, and solutions.
Job Description: Are you passionate about making a difference in people lives? Do you have a knack for providing exceptional customer service while working from the comfort of your own home? If so, we have a remarkable opportunity for you.
As a Cigna Customer Service Associate Representative, you will play a pivotal role in assisting our valued customers with their healthcare needs. This is a remote job that allows you to connect with customers and make a positive impact from wherever you are.
Key Responsibilities:
Provide top-notch customer service to Cigna members, addressing their inquiries, concerns, and needs.
Effectively navigate Cigna systems and databases to access and provide information on a wide range of healthcare products and services.
Assist customers in understanding and utilizing their insurance plans, benefits, and coverage.
Collaborate with colleagues and team leaders to ensure a smooth customer experience.
Maintain accurate records of customer interactions and resolutions.
Contribute to the continuous improvement of our customer service processes by offering valuable insights and feedback.
Required Skills:
Exceptional communication skills: You should be a strong and empathetic communicator who can convey complex information in a clear and concise manner.
Problem-solving abilities: Demonstrated skills in identifying customer needs and finding solutions to address them.
Technical proficiency: Comfortable using computer systems, databases, and various software tools.
Remote work readiness: Self-motivated, disciplined, and able to work independently in a remote setting.
Customer-focused attitude: A commitment to providing top-quality service with a customer-first approach.
Benefits:
Competitive compensation package
Comprehensive healthcare benefits
Opportunities for professional development and career advancement
Work from the comfort of your own home
At Cigna, we are dedicated to building a diverse team that reflects the communities we serve and creating an inclusive environment where all team members can thrive. If you are ready to join an organization that values your talents, fosters your growth, and champions the well-being of its customers, apply today.
Cigna is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
How to Apply:If you are enthusiastic about making a difference and have the skills required to excel in this role, we encourage you to apply by visiting Cignas careers page and submitting your resume and cover letter.
Join Cigna and embark on a rewarding journey of making healthcare simple, affordable, and accessible for all.