Job Description
Chewy is a dynamic and rapidly growing e-commerce company that has taken the pet industry by storm. Founded in 2011, Chewy’s mission is to become the most trusted and convenient online destination for pet parents. We offer a vast selection of high-quality pet products, ranging from pet food and treats to toys and accessories, all delivered directly to our customers’ doors. Our dedication to exceptional customer service and a seamless online shopping experience sets us apart in the industry.
Job Description:
Are you a pet enthusiast who thrives on providing exceptional customer service? Do you prefer working from the comfort of your home? If so, we have the perfect opportunity for you! Chewy, Inc. is seeking dedicated and enthusiastic individuals to join our team as Remote Customer Service Representatives.
Responsibilities:
Customer Support Excellence: Provide top-notch customer support through various communication channels, including phone, email, and chat, by addressing customer inquiries, concerns, and product-related questions.
Order Management: Assist customers with placing orders, tracking shipments, and processing returns or exchanges, ensuring a seamless shopping experience.
Product Knowledge: Stay up-to-date with Chewy’s product offerings to provide accurate information and recommendations to customers.
Problem Solving: Identify and resolve customer issues promptly, ensuring customer satisfaction and loyalty.
Data Entry: Accurately update and maintain customer information in our databases.
Qualifications:
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a passion for helping customers.
High-speed internet access and a dedicated, quiet workspace.
Ability to work independently and adapt to a fast-paced, remote work environment.
Previous customer service experience is a plus.
Why Join Chewy, Inc.:
Remote Work: Enjoy the flexibility of working from the comfort of your home while providing outstanding customer service.
Career Growth: Chewy is committed to employee development and offers opportunities for advancement within the company.
Pet-Friendly Culture: At Chewy, we love pets as much as you do! Bring your furry friends to work (virtually) with you.
Competitive Compensation: We offer competitive pay rates and benefits packages.
Employee Discounts: Enjoy exclusive discounts on pet products for your own furry companions.
Join our passionate team of pet lovers and help us make pet parenting easier and more enjoyable for millions of customers nationwide. Apply now to embark on a rewarding career with Chewy, Inc.
Chewy, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.