Job Description
Join Apple, where we believe in creating an exceptional customer experience driven by dedication, a vibrant environment, creativity, and innovation. Every customer interaction presents an opportunity to delight, engage, and inspire. We are committed to focusing on the minutest details to make a profound impact on our customers’ lives. As a key member of our team, you will play a vital role in building this environment.
Are you a natural problem solver with a talent for connecting with others? Do your friends and family seek your guidance and knowledge when troubleshooting issues? If so, we want you! Your passion for technology and curiosity about how things work drive your interest in utilizing methodical troubleshooting processes to resolve hardware and software challenges. Your excellent verbal and written communication skills, coupled with your ability to prioritize tasks and manage time effectively, make you stand out.
As an Apple Support College Advisor, you will be responsible for providing top-notch customer service, technical support, and troubleshooting for our diverse range of products, such as iPhones, iPads, MacBooks, and iMacs. As the first point of contact for our customers, your friendly and approachable demeanor will leave a lasting impression and remind them that behind our outstanding products are amazing people like you.
Key Qualifications:
Demonstrated passion for customer service, taking ownership of the customer experience with comprehensive issue resolution.
Flexibility and good judgment when approaching opportunities.
Setting high standards, displaying quality, honesty, and accountability.
Ability to handle difficult conversations and show resilience in challenging situations.
Tailoring communication and style effectively to diverse audiences.
Self-management and the ability to thrive in a fast-paced, dynamic environment.
Embracing teamwork, sharing expertise, and welcoming feedback.
Strong time management skills, including multitasking, organizing, and prioritizing.
Proficiency in researching and understanding technical information while respecting customer privacy.
Experience with iOS, smartphones, tablets, PCs, or Macs.
Aptitude for acquiring technical troubleshooting skills and eagerness to learn and tackle new challenges.
Actively promoting inclusion and diversity by listening, learning, and amplifying diverse perspectives and experiences.
Description:As an Apple Support College Advisor, your voice is instrumental in supporting our wide range of popular products and providing world-class customer service and technical support. You’ll be trained to utilize our troubleshooting flow to address customers’ needs while demonstrating your technical expertise, creativity, and passion for technology. Behind our great products are amazing people, and you will play a crucial role in delivering that message to our customers.
At Apple, we value our employees and are committed to their growth and development. This position offers competitive pay, great benefits, eligibility for our company stock plan, time off, an employee discount, and dedicated resources to support your continuous learning and career advancement.
Education & Experience:
Enrolled in at least one class at a four-year accredited university in the U.S., pursuing a bachelor’s degree or higher through December of 2025 or later.
Preferred majors include technical, business, and communications.
A minimum GPA of 2.7 is preferred.
Additional Requirements:
Availability to attend nine weeks of part-time virtual training on a fixed schedule, including weekends (summer training schedules may vary).
Flexibility to work three to four-hour shifts during the week between 4:00 p.m. CST and 10:30 p.m. CST and one eight-hour shift on weekends, primarily Saturdays, between 7:00 a.m. CST and 10:30 p.m. CST, including holidays.
Ability to adjust weekly hours when school is not in session based on business needs.
Successful completion of a pre-employment assessment and background check.
Successful completion of initial training.
Ability to maintain a minimum typing speed of 40 WPM while engaging with customers.
A quiet workspace with an ergonomic chair and desk.
A hard-wired internet connection with a minimum download speed of 10 Mbps and 3 Mbps upload at your address, with less than 150 ms latency. Wireless connections to Apple equipment are not permitted.
Apple is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. We provide equal opportunity to all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally-protected characteristics. We do not discriminate or retaliate against applicants who discuss their compensation or that of others. Additionally, we consider all qualified applicants with criminal histories in accordance with applicable laws and participate in the E-Verify program in certain locations, as required by law. We are also dedicated to providing reasonable accommodations to applicants with physical and mental disabilities, and we maintain a drug-free workplace. Join us in creating a better future for our customers and employees alike!