Apple Specialist – Retail Customer Service and Sales – (Seasonal)

At Apple, new ideas have a way of becoming excellent products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish! The Product Marketing Customer Analytics team is seeking a Sr. Data Scientist with deep technical and consultative experience in business analytics and analytic engineering.

 

Description

Support Product Marketing, Investor Relations, and the Executive Team with analytics for customer product and services engagement. Conduct regular and ad-hoc analyses, data mining and predictive analytics to provide leadership with actionable insights at tactical and strategic levels related to the active customer and device install base. Consult and support Product Marketing business analysts with insights and recommendations for iPhone, iPad, Mac, iPod, Apple TV, Apple Watch, and the intersection of customer product and services engagement. Work cross-functionally with iTunes, iCloud, Sales, Retail, Apple Online Store, AppleCare and Services teams on collaborative customer analytic projects. Conceive and design end-to-end optimized data modeling pipelines and customer analytic scripted solutions using Python and/or Spark. Manage data science projects through all phases, including data quality, data modeling, algorithm/feature development, statistical analysis, and data visualization.

 

 

Minimum Qualifications

  • 5+ years of industry experience building data science driven solutions to solve business problems.
  • 3+ years of hands-on coding skills (Python, R, and/or Spark) processing large-scale data, deriving key insights, developing machine learning models on structured and unstructured data, and maintaining production machine learning pipelines that are part of a production-type analytic solution.
  • Bachelor’s degree required in Business (with quantitative emphasis), Statistics, Data Mining, Machine Learning, Analytics, Econometrics, Mathematics, Operations Research, Industrial Engineering, or related field.

 

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Preferred Qualifications

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  • Solid technical database and data modeling knowledge (Oracle, Hadoop, SnowFlake), and experience optimizing SQL queries on large datasets.
  • 3+ years of experience working with Tableau or other data visualization technologies.
  • Outstanding written, verbal, and presentation skills with the ability to develop and present conclusions and recommendations to senior executives.
  • Able to work effectively on sometimes ambiguous data and constructs within a fast-changing environment, tight deadlines, and priority changes.
  • Excellent understanding of analytical methods and machine learning algorithms including regression, clustering, classification, optimization, regularization, dimensionality reduction and other advanced analytic techniques.
  • Team player who enjoys collaborating with others.

 

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

 

Data Scientist – Product Marketing and Customer Analytics