American Airlines Customer Service Remote Jobs – CAB

Full Job Description:-

Intro

Are you equipped to discover a global of possibilities? Join our American Airlines own circle of relatives and develop your knowledge and grow to be the quality model of you. As you embark on a brand new journey, you’ll address demanding situations with flexibility and grace, studying new capabilities and advancing your profession whilst having the time of your existence. Feel unfastened to complement each your private and paintings existence and hop on board! American Airlines Customer Service Remote Jobs

Why you may love this process

The Seasonal Customer Assistance Representative interacts with clients in a courteous, efficient, pleasant and expert way: Starting income pay is $20.17 in step with hour. American Airlines Customer Service Remote Jobs

What you may do

These are the vital capabilities of the process

  • This listing is meant to mirror the contemporary process however there can be extra vital capabilities (and non-vital process capabilities) that aren’t referenced.  Management will alter the process or require different obligations be accomplished whilst operationally essential, observing, of course, any felony responsibilities inclusive of any collective bargaining responsibilities.
  • Greeting clients after they input the airport or arrive withinside the price price tag region
  • Monitor the price price tag counter region to make certain it’s far in compliance with protection rules and procedures
  • Assisting clients with self-provider kiosk take a look at-in and kiosk bags processing (e.g., printing boarding passes and receipts)
  • Servicing and retaining kiosk machines (e.g., load paper, easy surfaces)
  • Troubleshooting kiosk generation problems to become aware of the supply of problems or errors
  • Communicating with IT approximately kiosk generation problems that require extra servicing
  • Verifying that clients’ carry-on bags complies with FAA/American Airlines polices (e.g., size, quantity)
  • Verifying and clearing journey files (e.g., passports, visas) for clients travelling internationally (e.g., the usage of the Timatic database to be had withinside the kiosk)
  • Assisting clients with checked bags processing (e.g., finishing credit score card transaction, self-tagging, verifying weight)
  • Queuing traces in price price tag counter regions primarily based totally on departure instances or kind of help needed (e.g., unique help, to lessen extent of traces or wait time)
  • Accepting and activating clients’ self-tagged bags on the activation station, American Airlines Customer Service Remote Jobs
  • Physically shifting bags in the course of the price price tag counter region (e.g., pass checked bags to belt, pass outsized luggage to distinct outsized bags location)
  • Assisting clients with checking their assistive devices, carrying equipment, and different outsized items (e.g., confirm adherence to suitable rules)
  • Refer clients to customer support retailers whilst suitable
  • Performing clearance and verification of files at kiosks
  • Assisting with the bodily motion of non-ambulatory clients as they board, deplane, or in any other case pass in the course of the gate and large terminal region
  • Assisting unaccompanied minors with boarding, deplaning, or different transportation
  • Providing clients with gate statistics and directions
  • Performing paging activities (e.g., to announce forgotten items, to invite clients to go back to locked luggage) (at a few airports)
  • Possibly acting extra associated responsibilities as deemed operationally essential with the aid of using control constant with the collective bargaining agreement
  • Reporting to put on time, as scheduled, and at your assigned station or location, inclusive of obligatory extra time requirements, various shifts, weekends, and vacations Complete process-applicable trainings
  • Adhere to authorities regulations (e.g., DOT, FAA, TSA)
  • Adhere to enterprise rules, procedures, and overall performance standards
  • Wear uniforms as required with the aid of using enterprise policy
  • Provide excellent customer support in a expert way according with American’s guidelines
  • Use more than one inner resources/systems, inclusive of at some stage in consumer interactions
  • Reasonable resorts can be made for qualifying people with disabilities.  American Airlines Customer Service Remote Jobs

All you may want for success

Minimum Qualifications- Education & Prior Job Experience

Other Jobs You May Be Interested In

  • High School degree or GED or worldwide equivalent
  • Must be 18 years of age or older
  • Read, write, fluently talk and apprehend the English language.
  • Bilingual language capabilities can be required in a few locations
  • Applicable legitimate driver’s license as required with the aid of using nearby authorities
  • Completion of a pre-employment drug screen, complete history take a look at and/or fingerprinting to meet enterprise and protection requirements
  • Must satisfy FAA crook history assessments to qualify for unescorted get right of entry to privileges to airport protection identity show regions (SIDA), if applicable
  • Must be capable of stable suitable airport authority and/or US Customs protection badges, if applicable, American Airlines Customer Service Remote Jobs
  • Must be legal to paintings withinside the U.S.

Preferred Qualifications- Education & Prior Job Experience

  • Working expertise of Sabre or another Passenger Service System
  • Previous head to head Customer Service experience
  • Working in a quick tempo surroundings

Feel unfastened to be your self at American

From the group contributors we rent to the clients we serve, inclusion and variety are the muse of the dynamic team of workers at American Airlines. Our 20+ Employee Business Resource Groups are centered on connecting our group contributors to our clients, suppliers, groups and shareholders, supporting group contributors attain their complete ability and developing an inclusive paintings surroundings to fulfill and exceed the wishes of our various global.

Are you equipped to experience a amazing experience of delight and delight as you do your element to hold the biggest airline withinside the global strolling easily as we take care of humans on existence’s journey? Feel unfastened to be your self at American. American Airlines Customer Service Remote Jobs

While the specific rules and responsibilities of companies in the United States can vary depending on factors such as industry, size, and location, there are some common rules and responsibilities that many companies adhere to. Here are a few examples:

  1. Compliance with labor laws: Companies in the United States are required to comply with various labor laws, such as the Fair Labor Standards Act (FLSA), which establishes minimum wage, overtime pay, and child labor standards. They must also adhere to laws related to workplace safety and health, including the Occupational Safety and Health Act (OSHA).
  2. Equal employment opportunity: Companies are expected to provide equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. This includes complying with laws such as Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA).
  3. Payroll and tax obligations: Companies are responsible for properly handling payroll, including calculating and withholding taxes from employees’ wages, and submitting the required tax payments to federal, state, and local tax authorities. They must also provide employees with necessary tax forms, such as W-2s.
  4. Workplace safety and security: Companies must provide a safe and secure work environment for their employees. This includes implementing safety protocols, providing necessary safety training, maintaining equipment and facilities, and addressing potential hazards.
  5. Non-discrimination and harassment policies: Many companies have policies in place to prevent discrimination and harassment in the workplace. These policies often include procedures for reporting and addressing complaints, as well as consequences for violators.
  6. Privacy and data protection: Companies are expected to handle the personal and sensitive information of their employees and customers responsibly. This may involve implementing measures to protect data privacy, complying with applicable data protection laws, and informing individuals about the collection, use, and storage of their personal information.
  7. Ethical conduct and corporate social responsibility: Companies are encouraged to conduct their business ethically and responsibly. This may include promoting fair trade practices, adhering to environmental regulations, supporting social causes, and practicing transparency in their operations.

 

American Airlines Customer Service Remote Jobs – CAB