Job Description
Amazon is a global e-commerce and technology giant, headquartered in Seattle, Washington. Founded in 1994, Amazon has since grown to become one of the world largest and most influential companies. It operates in a variety of sectors, including e-commerce, cloud computing, artificial intelligence, and entertainment. At Amazon, we strive for excellence and innovation in everything we do.
Job Title: Voice Support Executive
Job Description:Are you a passionate and customer-focused professional? Do you have exceptional communication skills and the ability to provide top-notch customer support? If so, Amazon Voice Support Executive position might be the perfect fit for you.
Key Responsibilities:
Voice Support: Provide exceptional voice support to Amazon customers, addressing their queries, concerns, and issues effectively and efficiently.
Customer Satisfaction: Ensure a high level of customer satisfaction through active listening and problem-solving, while adhering to Amazon service standards.
Product Knowledge: Stay up-to-date with Amazon products, services, and policies to provide accurate information and assistance to customers.
Multichannel Support: Assist customers through voice interactions, email, and chat to ensure a seamless customer service experience.
Issue Resolution: Work towards quick and effective resolution of customer problems and complaints while maintaining a positive attitude.
Documentation: Accurately document customer interactions and feedback for analysis and improvement.
Required Skills:
Communication Skills: Exceptional verbal and written communication skills in English.
Customer-Centric: A deep commitment to providing excellent customer service and a passion for helping people.
Problem-Solving: Strong analytical and problem-solving abilities to handle customer issues.
Adaptability: Ability to adapt to changing processes and procedures.
Technical Proficiency: Comfort with using various computer software and systems.
Team Player: Collaborative mindset and ability to work in a team-oriented environment.
Punctuality: Demonstrated punctuality and commitment to schedules.
Qualifications:
High school diploma or equivalent.
Previous customer service experience preferred but not required.
Willingness to work in a 24/7 environment, including weekends and holidays.
Why Amazon? At Amazon, you will be part of a dynamic and innovative team that is dedicated to setting new standards in customer service. We offer a competitive salary, comprehensive benefits, and opportunities for growth and advancement within the company. Join us in redefining customer support in the digital age and be a part of Amazon exciting journey.
If you are ready to take on this exciting role and be a key player in Amazon mission to be Earth most customer-centric company, we want to hear from you. Apply now to start your career as a Voice Support Executive with Amazon.