As a Customer Service Representative, youll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

You excel at handling customer inquiries of varying types

You are an active listener and can leverage probing question skills

You have a proven track record for hitting sales targets

You can manage and overcome objections for subscribers cancellation and suspend requests to assist in reducing churn

You bring an enthusiastic personality

What we offer:

Competitive pay rate: $15.00 – $20.00/hr

An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)

All technical equipment needed to be successful to work remotely

Medical, dental and vision benefits

Paid training u0026amp; PTO

Advancement opportunities 80% of our frontline leaders have been promoted from within

Additional pay incentives as well as monthly rewards u0026amp; recognition programs

Employee Discounts

EAP u0026amp; Health and Wellness programs including a personal trainer dedicated to Arsenault

Qualifications

Qualified applicants will posses:

Excellent verbal and written communication skills, strong multitasking abilities

Driven by solving problems and meeting goals

Familiarity with Microsoft Office tools

Experience in customer service and sales

High school diploma or equivalent

Requirements to work from home:

A quiet and distraction-free, secure place to work.

Excellent Internet connectivity:

Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!

In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

Wireless and/or satellite Internet Service Providers are not compatible with our systems.

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A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

About us:

As a digital transformation company, Arsenault rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

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