Job Description
Welcome to Aetna, a leading health care company that is dedicated to improving the quality of health care and making it more accessible. With a rich history and a commitment to innovation, Aetna strives to create a healthier world for its members and communities.
Position: Remote Customer Service Representative
JOB SUMMARY:
Aetna is seeking dynamic and customer-focused individuals to join our team as Remote Customer Service Representatives. As a key member of our customer service division, you will play a crucial role in ensuring a positive and seamless experience for our members.
RESPONSIBILITIES:
Respond to customer inquiries and concerns promptly and professionally.
Provide accurate information about Aetna products and services.
Assist customers with navigating online platforms and resources.
Address and resolve customer issues in a timely manner.
Collaborate with cross-functional teams to ensure customer satisfaction.
Keep accurate records of customer interactions and transactions.
REQUIRED SKILLS:
Exceptional communication skills, both written and verbal.
Strong problem-solving abilities and a proactive attitude.
Proficiency in using customer service software and online tools.
Ability to work independently and efficiently in a remote environment.
Empathy and patience when dealing with customer concerns.
Detail-oriented with excellent organizational skills.
QUALIFICATIONS:
High school diploma or equivalent.
Previous experience in customer service or a related field is preferred.
Familiarity with health care industry terminology is a plus.
Comfortable working remotely and managing time effectively.
HOW TO APPLY:
If you are passionate about providing excellent customer service and want to contribute to Aetna mission of building a healthier world, we invite you to apply for the Remote Customer Service Representative position.
Join us in making a difference in the lives of our members and communities. Aetna is an equal opportunity employer, and we value diversity in our workforce.