Job Description
Flipkart, a leading e-commerce company, has been revolutionizing online shopping for years. With a mission to make shopping easy and accessible for everyone, Flipkart offers a wide range of products and services, from electronics to fashion, home essentials, and much more. As an innovative tech-driven organization, Flipkart provides an ideal environment for professionals to thrive and make a difference in the e-commerce industry.
Job Description: Are you passionate about delivering exceptional customer service while working from the comfort of your own home? Flipkart is seeking dedicated individuals to join our team as Customer Service Representatives for our 2023 Work-From-Home positions. This is an exciting opportunity for freshers and experienced professionals alike to become a part of the Flipkart family.
Key Responsibilities:
Customer Assistance: Respond to customer inquiries, resolve issues, and provide outstanding service through various communication channels, including phone, email, and chat.
Order Management: Efficiently manage customer orders, track shipments, and ensure on-time delivery.
Product Knowledge: Stay up-to-date with Flipkart product offerings and provide information to customers regarding products, services, and promotions.
Problem Solving: Investigate and resolve customer concerns or complaints, demonstrating empathy and professionalism in every interaction.
Data Entry: Accurately record customer interactions, transactions, and feedback in our system.
Team Collaboration: Work closely with your team and other departments to ensure a seamless customer experience.
Required Skills:
Excellent Communication: Proficient in English with strong verbal and written communication skills.
Customer-Centric Approach: A passion for helping people and the ability to empathize with customers needs.
Technical Proficiency: Comfortable using various software and tools for customer support.
Problem-Solving Skills: The ability to think critically, analyze situations, and find effective solutions.
Adaptability: Willingness to learn, adapt to new processes, and embrace change.
Qualifications:
High school diploma or equivalent.
Previous customer service experience is a plus but not required.
Freshers are welcome to apply.
Perks and Benefits:
Competitive compensation.
Work from the comfort of your own home.
Extensive training and support.
Career growth opportunities within Flipkart.
How to Apply: If you are ready to embark on a fulfilling career with Flipkart, please submit your resume and a cover letter outlining your relevant skills and experience. We look forward to having you join our team and contribute to our mission of making online shopping a breeze for customers.