Job Description
Yes Bank Limited is a leading financial institution dedicated to providing exceptional banking services and building strong relationships with its customers. With a rich history and a commitment to excellence, Yes Bank is now looking to expand its team by welcoming a Customer Service Manager.
Job Title: Customer Service Manager
About the Position:We are seeking a dynamic and customer-focused Customer Service Manager to join our team at Yes Bank Limited. As a Customer Service Manager, you will play a pivotal role in ensuring that our customers receive top-notch service and support. You will be responsible for leading a team of customer service representatives and implementing strategies to enhance customer satisfaction.
Key Responsibilities:
Lead and manage a team of customer service representatives.
Set and monitor performance standards to ensure high-quality customer service.
Address and resolve customer inquiries, complaints, and escalations in a timely and effective manner.
Develop and implement customer service policies, procedures, and best practices.
Monitor customer feedback and implement improvements as necessary.
Collaborate with other departments to enhance overall customer experience.
Provide regular training and coaching to the customer service team.
Ensure compliance with all relevant regulations and industry standards.
Required Skills:
Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Problem-solving and conflict resolution abilities.
A customer-centric approach with a commitment to exceeding customer expectations.
Knowledge of banking and financial products is a plus.
Proficiency in using CRM and customer support software.
Bachelor’s degree in Business Administration or a related field (preferred).
Why Join Yes Bank:
At Yes Bank, we believe in nurturing talent and offering excellent growth opportunities.
You’ll be part of a company with a strong reputation for financial services.
Competitive compensation and benefits package.
A collaborative and supportive work environment.
Opportunities for career advancement and personal development.
If you’re a dedicated professional with a passion for delivering exceptional customer service and you’re ready to join a leading financial institution, we invite you to apply for the position of Customer Service Manager at Yes Bank Limited.
Take the next step in your career and be a part of our mission to provide outstanding banking services to our valued customers. Apply now and help us build a brighter financial future together!