We at T-Mobile put money into YOU! Our Total Rewards Package guarantees that our employees will be treated with the same great care as our customers. Total Rewards provides all team members with a competitive base salary and other compensation options. Through our 401(k), employee stock purchase plan, annual stock grant, and free year-round money coaches, employees have access to multiple wealth-building opportunities. We are unstoppable for our employees because of this!
The person in this position is in charge of learning about all of T-Mobile for Business’s products and services so that they can use outbound calling to sell new business prospects and upsell existing Business customers. People are supposed to meet and surpass month to month income and sim portion goals through high volumes of everyday outbound calls and messages, as well as joining forces with showcasing through outbound calling efforts and inbound hot leads.
Responsibilities of the job:
Call numerous hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns on a daily basis in a high volume. Using a variety of tools to complete outbound and inbound phone calls, emails, online meetings, and appointments, daily customer communication and follow-up.
To effectively meet the needs of individual business customers, conduct research to comprehend the distinct requirements of each customer and select the appropriate information messaging for products and services. Build quotes for business customers by demonstrating products and solutions using product knowledge. Build sales quotes based on customer meetings and conversations using quote builder and salesforce.
To verify and validate all new logo business customers, work daily in partnership with the Credit Underwriting and Business Verification teams.
Before making outbound calls, carefully follow the Salesforce outreach sequences and lead management processes to qualify leads. In order to safeguard the business and prevent fraud, this includes conducting research on the company using a variety of resources.
Understand and keep up to date on the prices of all T-Mobile products, plans, and promotions.
Customers who have issues or concerns regarding their bill, device, or service should receive follow-up care. Supporting business customers, collaborate with BTS, BSS, and Care.
Education:
Associate’s degree in business, marketing, communication, or a field related thereto (preferred) Work experience:
Experience in an outbound call center is required. Experience in business customer service, sales, or retention is also required. Experience in a commission-paying environment is preferred.
Organization An individual ought to be able to demonstrate effective organizational skills, the capacity to set priorities, and the ability to respond accurately and with a sense of urgency to incoming activities and tasks. Communication • The ability to thoroughly learn and follow processes • The ability to work cooperatively and collaboratively with all levels of employees and management • A mature, self-motivated individual with a positive, professional attitude High capacity to operate effectively in a new role (Required) Customer Relationship Management (CRM) Salesforce.com, Outreach, Gong, Authentic ID, Slack, Webex, Outlook, LinkedIn, Zoominfo, DASH, Google, Dialpad (Preferred) Licenses and Certifications:
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Legally authorized to work in the United States, at least 18 years old Travel:
No DOT-regulated travel is required:
Position Not Regulated by the DOT; Position Not Safety Sensitive; Total Target Cash Pay Range: Base Pay: $52,200 to $94,300, including target incentives The general starting salary range for a successful candidate for this position is $36,540 to $66,010. The actual starting pay for the successful candidate will vary within this range due to a variety of factors, including work location, qualifications, and experience. Click here to view the pay range for this position based on hiring location.
Monthly or quarterly sales incentives are available to employees working in regular, non-temporary Retail and Business Sales positions at T-Mobile.
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Our benefits at T-Mobile represent the spirit of “One Team, Together!” Working to ensure that our benefits evolve to meet the needs of our team members is a big part of how we care for one another. When eligible, both full-time and part-time employees have access to the same benefits. We provide medical, dental, and vision insurance, a 401(k), a flexible spending account, employee stock grants, an employee stock purchase plan, paid time off and up to 12 paid holidays – which total approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage We don’t stop there; eligible employees can also get discounts on home and mobile internet, pet insurance, and access to programs for commuters and transit!
Never cease to develop!
You are aware, as a member of the T-Mobile team, that the Un-carrier does not have a corporate ladder; rather, it is more like a jungle gym full of opportunities! We adore assisting our employees in advancing in their careers because it is this shared determination to achieve greatness that propels our company and culture forward. We are pleased that you are investing in your professional development while living our values by applying for this career opportunity. You can’t be stopped!
T-Mobile USA, Inc. welcomes applicants of all backgrounds. Age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law will not be taken into consideration in any decision regarding the employment relationship. Any form of harassment, discrimination, or retaliation based on any of these factors will not be tolerated and is completely out of line with how we conduct business.
. Please be aware that you cannot use this contact method to inquire about or apply for a position, and we cannot respond to requests that are not related to accommodation.
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