Job Description

We are looking for an individual to manage and assist with our short-term rental company, Citizen Nomad.

Role…

The role is property management platform management and guest communications, housekeeping coordination, arranging amenities, etc. as well as address guest issues and resolve them in a timely and efficient manner, process reservations, and provide accurate information about the properties and neighborhoods guests are visiting,

Note: This job will not require you to be on the job at all times, but will require you to be available when needed.

Required

Skills/Qualifications

– 2+ years of customer service

– 2+ years of vacation rental customer service or hotel experience

– Must be available to work during normal U.S. business hours

Preferred

– Experience with Airbnb customer service

– Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed.

Key job responsibilities

– Guest and reservation management

– Virtual property management

– Cleaner management, scheduling, and coordination

Success Metrics:

– Maintain a quick response rate to all inquiries

– Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP

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– Contribute to a review rating of 4.8 or higher

Additional Skills/Qualification

– Tech Savvy

– Strong verbal, written and reading of the English language

– Extreme attention to detail

– Outstanding customer service

– Excellent typing including speed and accuracy

– Creative problem solver

– Independent thinker

– Strong decision-making skills

– Excellent at following directions

-Conflict resolution experience

If you are interested in applying for this position please reply and incorporate the word “Citizen Nomad” into your response

Virtual Assistant / Airbnb Customer Support for Short-Term Rental Company – Contract to Hire