Blue Cross and Blue Shield of North Carolina has an immediate need for a Senior Support Engineer who will bolster our growing Artificial Intelligence and Machine Learning (AI/ML) practice.
We are seeking a skilled AI/ML Support Engineer to join our team and provide technical support for our AI and machine learning applications. In this role, you will troubleshoot issues, assist users with AI/ML tools and models, and ensure the smooth operation of our AI systems. Your expertise will help in deploying, maintaining, and optimizing these AI systems effectively. The ideal candidate will have a strong background in AI/ML technologies, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
The AI/ML COE builds foundational AI/ML capabilities and solutions that serve multiple cross-domain business use cases and provide thought-leadership on the potential of AI/ML in delivering transformational value for the enterprise. AI/ML COE maintains and matures BCBSNC AI/ML operations environment, and AI/ML standards & best practices to enable scaling of data science solutions from ideation to prototype, automation, productionization, and integration into business workflows. AI/ML COE also maintains a community of practice for data scientists at BCBSNC and developing partnerships with universities, and other Blues plans.
Other Jobs You May Be Interested In
- Principal Tech Product Mgr 3 Locations
- AT&T Retail Attendant
- AT&T Retail Attendant
- Customer Service Representative – Sales (Hybrid)
- Supervisor, Credit & Collections (Fraud)
- Support Engineer, FreeWheel, Remote, PST Only CA – Virtual – E
- Technical Support Engineering – Intune
- Inside Sales Manager- Midwest Region (Remote)
- Sun Country Social Media Customer Support Job (Work From Home) – Apply Now
- Senior Manager Customer Care (Remote)
- Boeing careers
- Senior Strategy Lead – Boeing Digital (Virtual) United States – Remote
- Associate Internal Auditor (Virtual)
- Mid Level Integrated Planning & Scheduling Analyst
- Manager, Network Operations Systems
- Customer Service Representative – Work From Home in Nebraska
- Customer Service Advocate II (Bilingual Mandarin)
- Medicare National Value-Based Account Owner
- Provider Service Coordinator – Evernorth Florida Work at Home
- Customer Service Representative – Remote – eviCore United States Work at Home
- Customer Service Representative (Cigna remote job)
- Patient Services Call Center Representative (Remote)
- Hawaii Interagency State Youth Network of Care (HISYNC) Coordinator
- Hawaii – Associate, Japanese Answering Service (casual)
- Hawaiian Interpreter
- Live Ops Manager (Contract) – New VTubing App
- Live Ops Manager
- Game Economy LiveOps
- Data and Machine Learning Engineer
- Remote Marketing Assistant
- Remote Contact Center Representative
- Seasonal Part-Time Remote Customer Service Representative at Imaginary Solutions
- Insurance: Customer Service Representative-P&C Licensed-Remote
- Customer Service Associate – Remote
- Director of Advanced Manufacturing (MA Based)
- Management Consultant, DHL Consulting Americas
- Network Planning Analyst
- Customs Brokerage Success Manager- 100% Remote
- Strategic Distribution Manager
- Data Encoder (full time/ part time/ home based)
- Remote Data Encoder
- Remote Support Engineer
- Remote Impact Measurement Advisor
- Representative – Vendor Field Maintenance (Remote)
- Sales Analyst, Kroger
- Distribution Account Manager, Public Sector (Remote)
- Live Chat Manager
- Project/Program Manager Non IT 2
- Project/Program Manager III (PPALJP00010906)
- Relationship Payment Manager
- Associate Manager, Product Marketing, Hulu Santa Monica, CA, USA
- Manager, Hulu Subscriber Planning
- Manager, Licensed Marketing Hulu
- Employment Legal Counsel (12 Month Contract – Remote, Canada)
- Senior Engineer I
- Customer Service Agent Remote
- Purchasing Procurement Buyer
- Machine Learning Researcher, Carbon Neutrality
- Endpoint Security Engineer
- OnlyFans Chatter – Creator Support (No Experience)
- Troubleshoot issues related to data pipelines, model predictions, and system integrations.
- Provide technical guidance to internal teams and external stakeholders.
- Assist in resolving technical challenges related to AI/ML applications.
- Assist in optimizing machine learning models for efficiency, accuracy, and scalability.
- Monitor performance and health of AI systems and models including identification of anomalies or deviations in model behavior.
- Document support processes, troubleshooting steps, and solutions for common issues.
- Document deployment processes, configurations, and best practices.
- Train end-users on utilizing AI/ML tools effectively.
- Work closely with business partners, product managers, and data scientists to ensure that the machine learning models continue to serve their intended purpose.
- Support on-going monitoring, tracking, and testing of AI/ML including prototypes and production deployments.
What You Bring
- Bachelor’s or Advanced Degree where required
- 5+ Years of Experience
- In lieu of degree, 7+ years experience
Sr Support Engineer, AI/ML
