Remote Impact Measurement Advisor

We’re seeking an experienced impact measurement advisor to support our Impact Measurement practice area with interest and experience related to employee experience (EX) and customer experience (CX). We are open to candidates qualified to fill advisor roles at a variety of different levels within the organization; 3-10 years of relevant experience conducting work in the monitoring, evaluation, and learning (MEL) space and/or with applied research, data collection, and data analysis experience (quantitative, qualitative, and/or mixed methods) is preferred. Consulting experience is not required but is an asset.

We are an innovative, fast-paced boutique consulting firm with a highly collaborative and supportive human-centered culture. We value experienced, creative, and proactive problem solvers who thrive in a collaborative setting. As a new member of our team, you will dive into a variety of projects, working both as part of a team and independently on critical deliverables. We seek individuals who are not only strategic thinkers but also meticulous executors. Ideal candidates are robust communicators who are open to continuous feedback, iteration, and adaptation, ready to tackle challenges head-on and drive meaningful change.

About Us

Frontier Design is a design and impact advisory firm, dedicated to serving mission-driven organizations and leaders transforming the world. Our core capabilities include measuring and improving impact, co-creating and implementing innovative strategies, leading human-centered change and transformation, and developing and supporting leaders and teams. How we deliver these services is unique, rooted in the mindset, tools and approaches of human-centered design and organizational psychology.

We sit at the intersection of management consulting and human-centered design—what we call Design Advising. Our interdisciplinary team is both creative and analytical, combining our expertise as engineers, designers, evaluators, strategists, innovators and storytellers. We believe in delivering radical value, delighting our clients with exceptional quality and wowing them with our cost-effectiveness.

We work globally and locally in the U.S., with a wide variety of world class organizations across industries including federal and state governments, non-profit organizations, academia, foundations and the private sector. While headquartered in Alexandria, VA, our organizational construct is largely “virtual”, which offers us the opportunity to employ remarkable talent regardless of physical location. For team members in the Washington, DC area, we utilize shared office spaces for in-person meetings as needed

Responsibilities

Impact Measurement

Design and conduct qualitative (e.g. interviews, focus groups) and quantitative (e.g. surveys) data collection and analysis.
Design and implement surveys using multiple software platforms.
Conduct statistical analysis using tools like R, Python, Stata, or SPSS and qualitative analysis using tools like Atlas.ti or MAXQDA.
Produce rigorous data insights products (e.g. briefs, reports, decks, infographics, etc.) that convey accurate information in a compelling narrative and/or visual manner.
Design and implement MEL frameworks and research projects that leverage MEL across multiple industries and topics.
Advise on the setting of goals, standards, and indicators.
Conduct and incorporate research on measurement trends in fields like employee experience (EX) and customer experience (CX).
Adjust and right-size MEL approaches and solutions based on client needs and capacity.
Produce training materials, guidebooks, and other capacity building materials to strengthen client MEL capabilities.
Maintain and implement MEL best practices internally and externally.

Project Management and Leadership

Support and manage multiple projects running concurrently, including leading teams and managing personnel.
Engage directly with clients to build trust, understand needs, and obtain feedback.
Facilitate workshops, meetings, and discussions with various stakeholders.
Conceptualize project needs and define action steps for accomplishing milestones and deliverables while meeting project deadlines.
Work closely with a team using human-centered design problem solving to inform user-centered MEL design and implementation.
Support internal capacity building, business development, and knowledge management.

Requirements

Required Skill- and Mindsets

Impact Measurement

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Experience designing theories of change and logical frameworks.
Experience developing and overseeing implementation of MEL plans, processes, and products from design to dissemination strongly preferred.
Demonstrated experience designing and implementing various types of mixed-methods evaluations, research studies, and/or monitoring programs.
Ability to think creatively and analytically about data to define data collection approaches and analysis plans.
Experience and interest in designing and leading surveys, interviews, focus groups, and/or other forms of data collection.
Strong quantitative and analytical skills, including data cleaning, data quality review, data management, data coding, analysis, statistics, sampling methodologies, statistical analysis software, data collection, synthesis, and validation.
Experience designing data dashboards and visualizations.
Proven ability to create insights reports, executive briefings, etc. for technical and lay audiences, especially utilizing narrative and visuals to convey data findings.

Employee and Customer Experience

Interest in and experience working to improve the employee experience and/or customer experience for government agencies, human services organizations, and/or grantmaking organizations.
Willingness to quickly get up to speed on client context to deliver high quality EX and/or CX support based on client-specific history, frameworks, and approaches.

Collaboration and Client Engagement

Excellent interpersonal skills and ability to develop effective and trusted working relationships with a geographically and culturally diverse range of stakeholders from various industries.
Excellent communication skills, including verbal and written communications.
Proven ability to use empathy and others’ perspectives to creatively frame engagements and surface possible solutions.
Ability to embrace positivity and joy in the virtual work environment.

Execution

Experience leading, managing and owning projects, tasks, and/or workstreams.
Commitment to delivering high-quality and professional products within tight timeframes.
Experience creating compelling slide decks, executive briefings, guidance documents, and more.
Ability to problem-solve complex issues using strong analytical skills.
Well organized, attentive to detail, and able to handle multiple tasks simultaneously.
Collaborative work style and openness/willingness to act on feedback.
Self-motivated with effective time management skills and an ability to proactively anticipate work requirements with minimal supervision.
Interest/skills in visual design and communication.
Interest and willingness to support a broad range of project topics and client types.
Ability to work and use skills outside of your comfort zone.

Other

Desire for continuous learning and growth, especially learning by doing.
Bachelor’s degree from an accredited college or university in a relevant field; Master’s preferred.
Must be based in the United States.