Account Support Officer

**Job Title:** Account Support Officer **Company:** Nike **Location:** Philadelphia, Pennsylvania, US **Job Type:** Part-Time **Seniority Level:** Associate **Years of Experience Required:** 4
**Job Description:**

As an Account Support Officer at Nike, you will play a pivotal role in ensuring our clients receive top-notch support and service. You will be responsible for providing direct assistance to both internal and external stakeholders, facilitating effective communication and resolving any inquiries that may arise. We are looking for a dedicated professional with a strong commitment to excellence, who thrives in a fast-paced and dynamic environment.

**Key Responsibilities:**

– **Client Relations:** Serve as the primary point of contact for assigned accounts, building and nurturing relationships to understand their needs and expectations. – **Problem Resolution:** Proactively identify and resolve issues that may affect client satisfaction, utilizing strong problem-solving skills to navigate challenges effectively. – **Order Management:** Oversee and manage order processing, ensuring accuracy and timely delivery of products to clients, while coordinating with logistics and inventory teams. – **Reporting and Analysis:** Prepare regular reports and updates on account status, performance metrics, and client feedback to support decision-making processes. – **Collaboration:** Work closely with sales, marketing, and product teams to communicate client needs and feedback, contributing to the development of product offerings and campaigns. – **Documentation:** Maintain accurate records of client interactions and transactions, ensuring compliance with company policies and industry regulations. – **Training and Knowledge Sharing:** Assist in onboarding new team members and sharing best practices to foster a collaborative learning environment. – **Continuous Improvement:** Identify opportunities to streamline processes and enhance client service quality, recommending improvements to management.

**Requirements:**

– **Experience:** Minimum of 4 years of experience in account support, customer service, or related fields, preferably in the retail or sports apparel industry. – **Education:** Bachelor’s degree in Business Administration, Communications, or a related field is preferred. – **Personality Traits:** – Hardworking: Demonstrated ability to go the extra mile to achieve client satisfaction and team objectives. – Resilient: Ability to handle pressure, adapt to changing circumstances, and remain positive in challenging situations. – **Soft Skills:** – Problem-Solving: Strong analytical skills with a proactive approach to identifying and resolving issues. – Time Management: Proven ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.

**Benefits:**

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– Remote work flexibility to support work-life balance. – Employee discounts on Nike products, promoting a culture of health and wellness. – Profit sharing opportunities, fostering a sense of ownership and engagement within the team.

**Working Environment:**

Join us in a dynamic workplace that values teamwork, innovation, and shared success. At Nike, we are committed to creating an atmosphere where you can thrive, contributing to impactful initiatives and collaborating with passionate colleagues.

**Application Deadline:** October 4, 2024

**Equal Opportunity Statement:**

Nike is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, abilities, and perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

 

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility

 

Account Support Officer