At Combined Curiosity, we believe it’s our moral imperative to provide customers with the best virtual, hobby-learning experiences possible. We rely heavily on our Student Success team to ensure that our students are given the resources they require for success in their learning journey.

We’re looking to hire someone who is energized by helping people learn new skills, enthusiastic about personal growth, and skilled at identifying the root cause of problems. If you’re deeply passionate about serving the needs of learners and you love a continual challenge, Combined Curiosity’s Customer Support Team could be the right place for you.

You might not have heard of us yet.

Combined Curiosity is an innovative portfolio of aspirational online learning brands that make learning a new hobby easy, accessible and fun. Our mission is to create the best learning experiences for people to explore what they’re curious about.

At the start of 2020, we had 4 employees and 1 brand. Today we have 23 employees and 3 brands. And we’re not stopping there!

Our team and our tech continues to grow stronger by the day. We expect nothing but the best from ourselves and our brands because we want the best for our students. You may not have heard of us yet – that’s on purpose – but we have every intention of being the name in aspirational e-learning.

Get excited!

As one of Combined Curiosity’s Customer Support Representatives, you can…
• Assist students across the globe as they tackle the road blocks that stop them from pursuing their dreams.
• Serve customers across multiple brands and hobby categories… This means that you’ll learn constantly and be continually exposed to new information!
• Investigate, identify, and implement strategies for improving the student experience across all of our brands.
• Enact change! This is not just a “do as instructed” role. You have the ability to help create processes, build brands and make decisions to impact our students.

Interested? Here’s what you need to know

Role Responsibilities
• Provide exceptional customer service for issues and inquiries from students through chat, e-mail, and phone
• Guide students through the enrollment, onboarding, up-sell, and return/refund process
• Multitask and problem solve efficiently across technological platforms
• Troubleshoot issues and communicate potential solutions with customers and internal teams as needed
• Collaborate with other Support Representatives to expand the support experience for each of our brands
• Assist in transitioning all new brand information in to the Combined Curiosity template and system
• And more…

Other Jobs You May Be Interested In

Candidate Qualifications
• Customer-first mentality
• 1-2 years of customer support experience, preferably in the technology space
• Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer
• Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling
• Proven ability and willingness to problem solve at a systemic level
• Access to high-speed internet & ability to meet with coworkers via video chat

Benefits & Basics
• Location: Remote. While our current team remains largely remote, the majority of the company’s employees work on-site in Indianapolis and the support team occasionally gathers here as well for training and community events. Applicants for this role should reside in Indiana.
• Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required
• $16+ per hour based on experience
• Win-back Incentive Program
• Free Access to all of our brands’ curricula (piano lessons, painting classes, etc.)

Our Core Values

No BS. We > Me. Think in bets. Build with joy.

We want to get to know you!

Connect with us on LinkedIn. Send us your resume. Shoot us a message. Why are you right for our team? Our aim is to process applicants within 20 days. We dare you to put us to the test