Job Summary:
As a Work From Home Online Customer Support Specialist at Aetna, you will play a pivotal role in delivering exceptional customer service to our members. You will be responsible for addressing inquiries, resolving issues, and providing guidance on Aetna products and services through various online platforms.
Key Responsibilities:
- Respond promptly to customer inquiries via chat, email, and other digital channels.
- Assist customers with account management, billing inquiries, and claims processing.
- Educate customers on Aetna products, services, and online resources.
- Troubleshoot technical issues related to online portals and applications.
- Collaborate with internal teams to escalate and resolve complex customer issues.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-centric approach.
- Proficiency in using digital communication tools and platforms.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills with attention to detail.
Experience:
- Previous experience in customer service or a related field preferred.
- Experience working remotely or in a virtual environment is a plus.
Working Hours: Flexible scheduling available, including evenings and weekends.
Knowledge, Skills, and Abilities:
- Knowledge of healthcare terminology and insurance processes preferred.
- Ability to adapt to changing technology and software applications.
- Strong organizational skills and time management abilities.
- Comfortable working independently with minimal supervision.
Benefits:
- Competitive compensation package.
- Comprehensive benefits including health, dental, and vision coverage.
- Opportunities for career advancement and professional development.
- Work-life balance with flexible scheduling options.
- Supportive team environment fostering collaboration and growth.
Why Join Aetna:
Other Jobs You May Be Interested In
- Customer Service For Travel (Remote)
- Analyst, Pharmacy Pricing & Underwriting Work from Home / Chicago – Vacancy Global
- Remote Call Center Specialist: Save-A-Trip
- Patient Care Advocate -Remote (Michigan)
- Product Security Engineer, Vehicle Software
- Tesla Support Jobs On Phone, Email, Social Networking Sites – Remote – Philippines
- Tesla Entry Level Remote Jobs (From Anywhere, Part Time , Full Time) – US
- Account Support Officer
- DevOps, Sr. Engineering Manager
- Senior EDI Developer
- Pepsico Work From Home Jobs For 16 Year Old (New Ideas) $30/Hour
- Customer Support Representative
- Entry Level Remote Customer Service Representative (Alberta)
- Remote Customer Service Specialist
- ABF Freight – Local City Driver / Forklift Operator, Full-time – Corpus Christi, TX
- CDL-B Team Driver Jobs in ArcBest II: Panther in Georgetown, DE (job id : 1676354598)
- Branch Manager – Existing Accounts
- Part Time Web Developer – Work From Home Job
- Contact Center Assistant – Work from home
- TikTok Creator, Remote Job
- Part Time Tiktok Content Creator
- Part-Time TikTok Remote Work Home-Based Opportunities Earn $25-$35/hr
- Remote ASL Interpreter
- Medical Video Interpreter – Vietnamese, Mandarin, or Cantonese
- Teleradiology Opportunity I Work From Home I Day and Swing Shifts Available
- Director, Architecture & Design
- Leader, Tax
- Inventory Operations Project Leader, Optimization Team
- Maravai Work From Home Jobs (Customer Service, Entry Level)
- Cyber Detection Engineer
- Consumer Loan Servicing Specialist
- Software Engineer, Databases
- System Administrator III – Texas, United States – Southwest Key Programs
- Doordash Remote Jobs customer support Associate (Entry Level)
- Industrial Adhesives and Tapes Specialist (Remote – Orange County area, CA) Remote – California
- Supply Planner Remote-United States
- Web Chat Officer
- Field Software Engineer – Spanish/English (Remote)
- Manager, Quality
- Remote Senior Vue.js Developer
- Corporate Sales Vendor Specialist
- Yeti Remote Jobs Work From Home No Degree – US
- Yeti Remote Jobs (Night Shift, Full Time) $30/Hour
- Remote FedEx Jobs for Beginners: Kickstart Your Career Today!
- International Tax Accounting Advisor
- Business Strategy Principal
- UPS Remote Jobs (Data Entry Specialist) – WFH
- [Entry Level/No Experience] Ups Data Entry Remote Jobs – WFH
- Online Technical Support Ups Specialist (Remote) – Recruiting fresh talent
- Advisor, Account Coordination
- Coca-Cola Remote Job (Work From Home) No Degree – US
- Remote Contact Center Assistant
- Delta Airlines Hiring: Full-Time Flight Attendant Position with Competitive Salary
- In-Flight Customer Support Attendant
- Intern Talent Pool
- Rep, Heavy MX (Melbourne Orlando International Airport Remote)
- Senior Engineer – Identity & Access Management (REMOTE)
- Senior Manager – Incident Response (Remote)
- Analyst – Vulnerability & Cyber Asset Management (Remote)
- Principal IFQP Inspector
- Alaska Airlines Remote (Work From Home) Customer Service Jobs – Entry Level
- Alaska Airlines Customer Service Remote Jobs – Apply Now
- Student – Polaris Charter School Teacher Assistant
- Polaris Data Entry Jobs For College Students (Part/Full Time, Remote) – Philippines
- Join a reputable organization with a commitment to making a positive impact on healthcare.
- Work remotely with the flexibility to balance work and personal commitments.
- Be part of a dynamic team dedicated to providing exceptional customer service.
- Access to ongoing training and development opportunities to enhance your skills and advance your career.
Aetna Work From Home Jobs – Online customer support Specialist Opportunity
