Are you passionate about delivering exceptional customer service? Do you thrive in a remote work environment? Join our team at Alaska Airlines as a Customer Service Representative and embark on an exciting journey in the aviation industry.

We’re currently seeking enthusiastic individuals who are dedicated to providing top-notch assistance to our valued customers from the comfort of their own homes.

Key Responsibilities:

Customer Assistance: Respond promptly to customer inquiries via phone, email, and chat, ensuring a seamless and positive experience.
Reservation Management: Handle flight bookings, changes, and cancellations efficiently and accurately, adhering to company policies and procedures.
Issue Resolution: Address customer concerns and complaints with empathy and professionalism, striving for swift resolution and customer satisfaction.
Information Provision: Provide accurate and up-to-date information regarding flight schedules, fares, policies, and promotions.
Sales Support: Assist customers with purchasing tickets, processing payments, and navigating our online booking system.
Administrative Tasks: Maintain detailed records of customer interactions, transactions, and inquiries, ensuring accuracy and confidentiality.

Qualifications:

Excellent communication skills, both verbal and written.
Strong customer service orientation with a passion for helping others.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in computer navigation and typing.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Prior experience in customer service or hospitality is preferred, but not required.

Benefits:

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Competitive compensation package with performance-based incentives.
Comprehensive training program to equip you with the knowledge and skills needed to excel in your role.
Opportunities for career advancement and professional development within the company.
Work-life balance with flexible scheduling options.
Employee discounts on flights, travel packages, and other company products.
Virtual team-building activities and a supportive remote work culture.

How to Apply:

Ready to join our team? To apply for the Customer Service Representative position, please submit your resume and a cover letter outlining your qualifications and interest in the role to Apply For This Job. Be sure to include “Customer Service Representative Application” in the subject line. Qualified candidates will be contacted for further assessment.

At Alaska Airlines, we’re committed to diversity, equity, and inclusion in our workplace. We celebrate the unique backgrounds and perspectives of our employees and strive to create an inclusive environment where everyone feels valued and empowered to succeed. Come fly with us and be part of a team that’s soaring to new heights!

Alaska Airlines Customer Service Remote Jobs – Apply Now