General Manager, Airport Customer Experience

Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders. Assesses and executes appropriate resources to optimize station performance. Monitors, reviews, and reports station performance. Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders. Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented. Manages scheduled, off-scheduled and charter flight operations and meets performance goals. Acts as liaison between the Company and various organizations. Evaluates, identifies and recommends process improvement changes for a dynamic operational environment. Oversees, monitors and controls budget and manages overall financial administration.