Tui Travel Social Media Support Jobs – Work From Home

ABOUT THE JOB

  • Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings
  • You will support your line manager with developing your team to be pro-active, investigate and resolve every question or complaint, however if things don’t go quite right, you’ll be confident to step in and take ownership
  • You’ll monitor and report on customer feedback and insight to support your Line Manager to spot trends and improve customer satisfaction and loyalty to grow our business
  • Your personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards
  • Technology is evolving every day, so is TUI.  By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions from both customers and colleagues
  • Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’

ABOUT YOU

  • A proven passion for leading by example and delivering excellent customer service
  • A confident and fun motivator with the drive to exceed targets and overcome challenges
  • Skilled mentor to support your Line Manager with developing your team and retaining talent
  • Develop a fair and inclusive management style that understands our people are our most valuable asset
  • An organised individual who takes pride in their work and ownership of their development
  • Confident to balance accounts, comply with company policies and procedures and jointly responsible for managing every aspect of the store
  • Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times.  Shift patterns are normally shared 4 weeks in advance

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Competitive salary with a commission scheme that rewards you for exceeding targets & discretionary bonus
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • An inclusive environment with a Culture of Care
  • Disability Confident Committed Company
  • Investment in your development, starting with an interactive web based workbook alongside your store induction
  • Pension scheme and life assurance .

 

About The Tui Travel Company:

TUI Travel PLC, headquartered in the United Kingdom, was a leading leisure travel group operating globally. Established in 2007 through the merger of TUI AG’s tourism division and First Choice Holidays PLC, TUI Travel quickly became one of the world’s largest travel and tourism companies.

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The company offered a comprehensive range of services, including package holidays, accommodation, flights, cruises, and tours through its numerous brands, catering to various budgets and preferences. TUI Travel’s extensive portfolio encompassed well-known brands like TUI, Thomson, and First Choice, among others.

As a vertically integrated company, TUI Travel controlled various aspects of the travel experience, from transportation to accommodation and excursions. This integration allowed for greater efficiency and flexibility in offering competitive prices and tailored experiences to its customers.

TUI Travel’s operations spanned across Europe, the Americas, and other key tourist destinations worldwide. Its broad geographic presence provided resilience against regional downturns and leveraged opportunities in emerging markets.

The company placed a strong emphasis on sustainability and responsible tourism practices, aiming to minimize its environmental impact while supporting local communities in destinations around the globe. It implemented initiatives to reduce carbon emissions, promote ethical supply chains, and engage in conservation efforts.

Despite its robust market position and diverse offerings, TUI Travel faced challenges inherent to the travel industry, including economic fluctuations, geopolitical tensions, and environmental concerns. Additionally, the COVID-19 pandemic severely impacted the travel sector, leading to widespread disruptions and financial losses for TUI Travel and its peers.

In response, TUI Travel implemented cost-saving measures, adapted its services to changing consumer preferences, and focused on maintaining customer confidence through flexible booking policies and enhanced health and safety measures.

Ultimately, TUI Travel’s success was rooted in its ability to provide memorable travel experiences while navigating the complexities of the global tourism landscape. Although the company faced challenges, its legacy as a leading player in the travel industry endured, shaping the way millions of people explored the world.

 

Tui Travel Social Media Support Jobs – Work From Home