Client Service Associate

Job Description:

We are looking for a dedicated and resourceful Client Service Associate to join our team at American Airlines Group in Abu Dhabi. As a Client Service Associate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: – Build and maintain strong relationships with clients, serving as their main point of contact for any inquiries or concerns – Assist clients with booking flights, managing reservations, and addressing any travel-related issues – Provide support to clients before, during, and after their travel experience, ensuring a seamless and enjoyable journey – Collaborate with internal teams to address client needs and improve overall customer satisfaction – Utilize emotional intelligence to understand and empathize with clients, providing personalized solutions to meet their individual needs – Deliver presentations to clients on new services, promotions, and updates within the company – Maintain accurate records of client interactions and transactions in our database – Stay up-to-date on industry trends and best practices to continuously improve client service

Requirements: – 3 years of experience in a client service or customer-facing role – Excellent communication and interpersonal skills – Strong emotional intelligence and ability to connect with clients on a personal level – Ability to work independently and as part of a team – Proficiency in Microsoft Office and CRM software – Presentation skills and ability to effectively communicate complex information – Bachelor’s degree in Business Administration or related field preferred

Benefits: – Company transportation – Remote work flexibility – Dental insurance

Other Jobs You May Be Interested In

Working Environment: At American Airlines Group, we are a company that transcends borders, promoting collaboration on a global scale. Our diverse team works together to provide exceptional service to our clients, while also fostering a supportive and inclusive work environment.

Other Jobs You May Be Interested In

Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

 

Work Schedule

This job has the following work schedule:

  • Flexible
Benefits & Perks

This job has the following benefits:

  • Remote work flexibility

 

 

Client Service Associate