At CDS we pride ourselves on delivering exceptional customer experiences. As a 3rd shift remote Call Center Customer Service Representative, you will be the voice of our company, providing top-notch support and assistance to our valued callers in ensuring customer satisfaction every step of the way. Our call center is open 7 days a week and the candidate must be available to work a 5 day schedule from 8:00 pm – 5:00 am or 11:00 pm to 8:00 am.
What We Offer:
- Competitive hourly wages.
- Comprehensive training program to ensure you have the skills and knowledge needed to succeed.
- A supportive team environment.
- Employee benefits package which includes 401k Plan, vacation, holidays and more.
What We’re Looking For:
Successful candidates must live in Florida, Indiana, North Carolina, Ohio, or South Carolina only and possess their own computer equipment identified below to ensure compatibility with CDS’ software applications:
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- Laptop or desktop computer
- Two monitors to allow for easy switching between multiple open apps
- Windows 10/11 Pro (not Home or Home S Mode).
- Processor – Intel Core i5, i7, etc. Celeron processors are not recommended.
- 8GB Memory / RAM.
- Hard Drive Size – Minimum 128GB.
- Wired Ethernet connection – wireless connections via WiFi, no Hotspot or 5G.
- Internet Speed – Wired internet speed from internet provider needs to be 100 mbps
- Chromebooks and Macs are not acceptable or compatible.
Your skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-centric mindset
- Ability to thrive in a fast-paced, dynamic environment
- Previous call center customer service experience
- High school diploma or equivalent
3rd Shift Remote Call Center Customer Service Representative
