Job Description
\nWork from home with Amazon Customer Service!<\/p>\n
Role: Customer Service Associate
\nJob Type: 12 month fixed-term contract with a view to extend, full time 40 hours per week
\nLocation: The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address)
\nPay Rate: \u20ac15.50 per hour; plus up to \u20ac800 relocation allowance (for overseas applicants only); salary increase after 6 months tenure<\/p>\n
Start date: October 2023<\/p>\n
Our mission at Amazon is to be Earth\u2019s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that\u2019s why you\u2019ll find we approach things differently here. You won\u2019t be asked to read from a script or learn dialogue by heart. Instead we\u2019ll provide you with the training you need to problem solve for our customers. You\u2019ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<\/p>\n
What will you do as a Customer Service Associate?<\/p>\n
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You\u2019ll be the first point of contact for our customers based in Sweden by answering their requests through phone, chat and\/or email \u2013 this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<\/p>\n
What are your hours?<\/p>\n
This role requires working variable hours to match when customers need us most. You will work late evening and day shifts and your work week is minimum 40hrs, i.e. 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7 am and 9 pm Monday to Sunday. You may be required to work on national holidays and Sundays and will be compensated accordingly. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.<\/p>\n
BASIC QUALIFICATIONS
\nWhat qualifications do we need from you?<\/p>\n
Minimum age: 18 years old
\nHave the right to work in The Netherlands
\nStrong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
\nExperience working with a computer
\nThe availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
\nWillingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)
\nInitial four weeks availability for full-time training (paid)
\nYou’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
\nFrom a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.
\nWhat strengths will you bring?<\/p>\n
Hard-working, articulate, and detail-oriented
\nFriendly and customer-focused in every situation
\nAbility to learn quickly and embrace change
\nComfortable multi-tasking in a high-energy environment.
\nWhat benefits will you receive?<\/p>\n
One of the great things about joining Amazon\u2019s Customer Service team is that you don\u2019t need past experience in customer service. You\u2019ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:<\/p>\n
Life insurance
\nInternet allowance
\nAmazon employee discount
\nLifestyle benefits and retail discounts through our Amazon Extras program
\nExpert training and ongoing opportunities to learn more and develop your skills
\nIf this role sounds like it\u2019s for you, then click on the link below to start the application process!<\/p>\n
You\u2019ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop\/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you’re selected to move forward, your Swedish language skills will be assessed.<\/p>\n
If successful, we will contact you about next steps!<\/p>\n
Customer Service Associate (work from home) In Canada<\/p>\n
Job Description Work from home with Amazon Customer Service! Role: Customer Service Associate Job Type: 12 month fixed-term contract with a view to extend, full time 40 hours per week Location: The Netherlands (virtual, work from home in the Netherlands at your registered Dutch home address) Pay Rate: \u20ac15.50 per hour; plus up to \u20ac800 … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9020","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/9020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/comments?post=9020"}],"version-history":[{"count":1,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/9020\/revisions"}],"predecessor-version":[{"id":10786,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/9020\/revisions\/10786"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/media?parent=9020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/categories?post=9020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/tags?post=9020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}