Job Description
\nWe have 30 years of experience in clearing listed derivatives. Our business was founded in 1993 to support traders in London. Today, we service clients around the globe. With our head office in London, which is regulated by the Financial Conduct Authority, and subsidiary offices in Chicago and Hong Kong, our integrated all-time zones approach ensures that our clients experience a bespoke service and recognize us as the service provider of choice in the global listed derivatives community.<\/p>\n
ROLE<\/p>\n
The successful candidate for this IT Service and Support Analyst role will provide quality IT Services and Support. The role will be providing 1st and 2nd line IT support to users globally in London, Hong Kong and Chicago. Part of a small IT team based in London working alongside server and network engineering teams. IT operates a shift system to provide cover between 7am and 7pm. Weekend and out of hours working may be required within the role.<\/p>\n
CORE RESPONSIBILITIES<\/p>\n
Provide 1st and 2nd line diagnosis of incidents and service requests and implement solutions;
\nPrompt escalation of incidents to 3rd line support;
\nTake ownership of projects from inception to delivery;
\nTo ensure the ongoing operational efficiency of all aspects of the firm IT systems;
\nTo maintain PC operating systems, and to support server and client PC software;
\nCarry out daily checks and monitor systems and resolve\/escalate any issues;
\nBe the initial point of contact either over the phone, in person or over Teams for IT problems;
\nLog all calls on a service-now help desk system;
\nOwn the problem and resolve within an expected time frame, getting help from the server and networking team where necessary;
\nKeep internal documentations and knowledge base up to date and accurate
\nBe available for out hours on-call support according to a rota for staff accessing remotely and Hong Kong\/Chicago
\nWork with third party vendors to resolve issues where necessary; and
\nBe responsible for dealing with vendors for IT procurement including renewing licenses, purchasing PCs and IT consumables.
\nKNOWLEDGE, SKILLS AND EXPERIENCE:<\/p>\n
Technical Skills<\/p>\n
Windows 10 knowledge and troubleshooting;
\nDesktop Hardware;
\nPrinter Hardware;
\nCarrying out computer builds;
\nKnowledge of FTP;
\nWeb Servers;
\nMonitoring systems;
\nNetworking experience; and
\nPowershell or other scripting language.
\nExperience with the administration of:<\/p>\n
Active directory computer and users;
\nVMware vSphere;
\nSophos;
\nOffice 365 applications;
\nExchange online;
\nAzure AD;
\nAzure MFA;
\nIntune;
\nGroup policy;
\nMitel voip systems;
\nSCCM;
\nMicrosoft remote desktop services;
\nPrint servers;
\nService-Now;
\nOther skills and experience<\/p>\n
Good interpersonal and customer care skills, able to interact with people at all levels both face to face, on the telephone and in writing;
\nStrong problem solving skills
\nSelf-motivated to research problems to find a solution;
\nStrong documentation skills;
\nAbility to work on multiple projects simultaneously and responding to immediate incidents;
\nAbility to access and prioritize workloads whilst ensuring goals are achieved within allocated time frames;
\nAble to work both independently and as part of a small cohesive team;
\nA calm and systematic approach to troubleshooting issues in a pressured environment
\nExperience working within Financial\/Trading\/Clearing environment would be advantageous
\nSalary – \u00a330,000 – \u00a340,000 with bonus, competitive benefits and hybrid working<\/p>\n
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: legal-information\/privacy-notice.<\/p>\n
Desktop Support Engineer In Canada<\/p>\n
Job Description We have 30 years of experience in clearing listed derivatives. Our business was founded in 1993 to support traders in London. Today, we service clients around the globe. With our head office in London, which is regulated by the Financial Conduct Authority, and subsidiary offices in Chicago and Hong Kong, our integrated all-time … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8968","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/8968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/comments?post=8968"}],"version-history":[{"count":1,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/8968\/revisions"}],"predecessor-version":[{"id":10962,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/8968\/revisions\/10962"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/media?parent=8968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/categories?post=8968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/tags?post=8968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}