{"id":13883,"date":"2025-01-22T05:40:24","date_gmt":"2025-01-22T05:40:24","guid":{"rendered":"https:\/\/carkendra.com\/caemployment\/?p=13883"},"modified":"2025-01-22T05:40:24","modified_gmt":"2025-01-22T05:40:24","slug":"technical-support-specialist-remote-americas-business-hours-id-5551","status":"publish","type":"post","link":"https:\/\/carkendra.com\/caemployment\/technical-support-specialist-remote-americas-business-hours-id-5551\/","title":{"rendered":"Technical Support Specialist (Remote) Americas Business Hours -id-5551"},"content":{"rendered":"<p><strong>Job Title:<\/strong> Remote Technical Support Specialist<\/p>\n<p><strong>Company:<\/strong> MODX<\/p>\n<p><strong>Location:<\/strong> Remote<\/p>\n<p><strong>Job Type:<\/strong> Full-Time, Contract<\/p>\n<p><strong>About the Role:<\/strong><\/p>\n<p>MODX is looking for a passionate, detail-oriented, and customer-focused Technical Support Specialist to join our team. If you enjoy solving problems, have a knack for building or working with websites, and love helping people, this position is perfect for you! You will be part of our fully remote team, working with our open-source CMS, MODX Revolution, to provide exceptional support to our clients across the globe.<\/p>\n<p><strong>Responsibilities:<\/strong><\/p>\n<ul>\n<li>Provide technical support to customers using MODX Cloud, helping them maximize their experience.<\/li>\n<li>Respond promptly and accurately to customer inquiries using Zendesk.<\/li>\n<li>Collaborate with team members via Slack and Basecamp to solve customer issues.<\/li>\n<li>Troubleshoot and assist with websites built in MODX, WordPress, and occasionally Laravel.<\/li>\n<li>Manage the migration of customer sites to MODX Cloud and between data centers.<\/li>\n<li>Create or update documentation for both internal and customer-facing use.<\/li>\n<li>Participate in on-call schedules for after-hours escalations (part of our follow-the-sun support model).<\/li>\n<li>Help improve self-help resources and internal tools for customer support.<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Native-like fluency in English (both written and spoken).<\/li>\n<li>Strong problem-solving skills and a passion for helping customers.<\/li>\n<li>Ability to work independently and manage time effectively in a remote environment.<\/li>\n<li>Experience with website building and content management systems (CMS).<\/li>\n<li>Familiarity with HTML, CSS, JS, PHP, MySQL (bonus if you\u2019ve worked with MODX).<\/li>\n<li>Comfortable working with SSH and command-line environments.<\/li>\n<li>Ability to quickly learn new skills and technologies.<\/li>\n<li>Extra awesome if you can speak Dutch, German, or Russian!<\/li>\n<\/ul>\n<p><strong>Bonus Skills:<\/strong><\/p>\n<ul>\n<li>Experience with Ubuntu, nginx, and high availability (HA) environments.<\/li>\n<li>Familiarity with Zendesk, Slack, and Basecamp.<\/li>\n<li>Experience in troubleshooting various CMS platforms (MODX, WordPress, Laravel).<\/li>\n<\/ul>\n<p><strong>What We Offer:<\/strong><\/p>\n<ul>\n<li>Competitive pay and benefits based on location.<\/li>\n<li>Unlimited paid time off as long as your work gets done.<\/li>\n<li>Medical, dental, and vision insurance (US).<\/li>\n<li>Free MODX Cloud hosting for you, your family, and close friends.<\/li>\n<li>Paid travel to MODX Community events and conferences.<\/li>\n<li>Funding to improve your home office setup, upgrade your computer, or purchase software.<\/li>\n<li>Opportunities for career advancement within MODX.<\/li>\n<li>A supportive, fully remote team culture.<\/li>\n<\/ul>\n<p><strong>How to Apply:<\/strong><\/p>\n<ul>\n<li>Write a cover letter that highlights your skills and why you want to work with MODX.<\/li>\n<li>Answer three real-world support questions (e.g., Does MODX Cloud offer non-profit discounts? How do I install WordPress in MODX Cloud?).<\/li>\n<li>Provide a link to your favorite restaurant website.<\/li>\n<li>Submit your cover letter and CV via email with the subject line: \u201c[Your Name] is Your Next MODX Support Specialist\u201d.<\/li>\n<\/ul>\n<p><strong>What Happens Next:<\/strong><\/p>\n<ul>\n<li>After reviewing applications, we\u2019ll invite selected candidates to take assessments and submit a 90-second video introducing yourself.<\/li>\n<li>If selected, you\u2019ll have a Zoom interview, followed by an extensive training period (~6 weeks).<\/li>\n<li>As you gain experience, opportunities for advancement will be available, including the potential for leadership roles.<\/li>\n<\/ul>\n<p><strong>About MODX:<\/strong><br \/>\nMODX is committed to building the best tools for organizations to create high-performance websites. Our team is fully remote, and we embrace diversity, collaboration, and continuous learning. We value problem-solvers who can make a significant impact on our growing company and the customers we serve.<\/p>\n<p>Join MODX and help create amazing websites for clients around the world!<\/p>\n<h4 style=\"text-align: center;\">Technical Support Specialist (Remote) Americas Business Hours -id-5551<\/h4>\n<p style=\"text-align: center;\"><a href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-17331\" src=\"https:\/\/blog.oldclothes.in\/wp-content\/uploads\/2024\/08\/Apply-now-button-300x86.png\" alt=\"\" width=\"300\" height=\"86\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: Remote Technical Support Specialist Company: MODX Location: Remote Job Type: Full-Time, Contract About the Role: MODX is looking for a passionate, detail-oriented, and customer-focused Technical Support Specialist to join our team. If you enjoy solving problems, have a knack for building or working with websites, and love helping people, this position is perfect &#8230; <a title=\"Technical Support Specialist (Remote) Americas Business Hours -id-5551\" class=\"read-more\" href=\"https:\/\/carkendra.com\/caemployment\/technical-support-specialist-remote-americas-business-hours-id-5551\/\" aria-label=\"Read more about Technical Support Specialist (Remote) Americas Business Hours -id-5551\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13883","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/13883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/comments?post=13883"}],"version-history":[{"count":2,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/13883\/revisions"}],"predecessor-version":[{"id":13885,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/posts\/13883\/revisions\/13885"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/media?parent=13883"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/categories?post=13883"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/tags?post=13883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}