{"id":8517,"date":"2024-10-07T07:16:52","date_gmt":"2024-10-07T07:16:52","guid":{"rendered":"https:\/\/carkendra.com\/caemployment\/?page_id=8517"},"modified":"2024-10-07T07:16:52","modified_gmt":"2024-10-07T07:16:52","slug":"director-partner-customer-service-remote","status":"publish","type":"page","link":"https:\/\/carkendra.com\/caemployment\/director-partner-customer-service-remote\/","title":{"rendered":"director, Partner &#038; Customer Service (remote)"},"content":{"rendered":"<div class=\"title-wrapper flex-middle-sm\">\n<div class=\"title-wrapper flex-middle-sm\">\n<div class=\"title-wrapper flex-middle-sm\">\n<div class=\"title-wrapper flex-middle-sm\">\n<div class=\"title-wrapper flex-middle-sm\">\n<div class=\"title-wrapper flex-middle-sm\">\n<div class=\"title-wrapper flex-middle-sm\">\n<p><strong>Company:<\/strong> Starbucks<\/p>\n<p><strong style=\"font-style: inherit;\">Industry:<\/strong><span style=\"font-style: inherit; font-weight: inherit;\">\u00a0Private<\/span><\/p>\n<p><strong style=\"font-style: inherit;\"> Employment Type:-<\/strong>\u00a0Full Time<\/p>\n<p><strong style=\"font-style: inherit;\"> Work Hours:-\u00a0\u00a0<\/strong>8\u00a0Hours<\/p>\n<p><strong style=\"font-style: inherit;\"> Locations:-<\/strong>\u00a0USA<\/p>\n<h5><strong style=\"font-style: inherit;\"> Full Job Description:-<\/strong><\/h5>\n<div class=\"title-wrapper flex-middle-sm\">\n<p><strong>Now Brewing\u00a0 Contact Center and Customer Experience Leaders! #tobeapartner<\/strong><\/p>\n<p>From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others\u2026<\/p>\n<p>We are recruiting for a key leadership role \u0096 Director, Partner &amp; Customer Service. This leader will be responsible for the strategy, planning, operations, delivery, programs, financials and continuous improvement of world class customer and partner experience through multi-disciplinary global contact centers and related functions. This includes oversight of outsourced contact center functions while leveraging innovative work methodologies, process improvements, technology, and analytics &amp; insights to deliver exceptional partner and customer experiences and operational excellence.<\/p>\n<p>Partner &amp; Customer Service includes the operations of global contact centers with multiple channels supporting categories including retail, customer relations, human resources, facilities\/equipment, and technology support while preparing services and operations to grow and scale.<\/p>\n<p><strong>In this role, you will:<\/strong><\/p>\n<ul>\n<li>Model leadership behaviors that are grounded in Starbucks\u0092 Mission and Values. Drive the engagement, development, and performance of all members of the team. Set goals and actively provide partners with coaching, feedback, and development opportunities.<\/li>\n<li>Identify, understand and align with customer needs and develop strategy, plans, budgets and deliver world class operations and services. Establish, measure and continuously improve metrics, including customer and partner experience, service levels, quality and financials.<\/li>\n<li>Lead initiatives to identify and eliminate root causes for customer\/partner pain points, scale operations through standardized processes and industry leading digital capabilities, consistently deliver exceptional customer \/ partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations.<\/li>\n<li>Enjoy working on an energetic, fun team and have the ability to drive the business forward as part of a highly collaborative team, while acting in accordance with Starbucks guiding principles.<\/li>\n<\/ul>\n<p><strong>We\u2019d love to hear from people with:<\/strong><\/p>\n<ul>\n<li>10 years experience leading contact centers and\/or customer experience centers<\/li>\n<li>5+ years experience leading contact centers in an outsourced environment preferred<\/li>\n<li>Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology.<\/li>\n<li>Experience developing and implementing operations improvement strategies for global contact centers<\/li>\n<li>Comfortable with a fast-paced environment and all aspects of change management<\/li>\n<li>Progressive experience in building, scaling and leading large teams (including outsource agents) and developing leaders and managers.<\/li>\n<li>Experience leading transformation and continuous improvement initiatives<\/li>\n<li>Progressive experience with storytelling \/ communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration.<\/li>\n<li>Has experience leveraging Lean, Six Sigma, or similar methodologies<\/li>\n<li>Demonstrated track record of results and improvements<\/li>\n<li>Master\u2019s degree preferred<\/li>\n<\/ul>\n<p>From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock &amp; savings programs like our equity reward program, Bean Stock. What\u0092s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.<\/p>\n<p>If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.<\/p>\n<p><strong>Join us and inspire with every cup. Apply today!<\/strong><\/p>\n<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<\/p>\n<p>We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.<\/p>\n<p>Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com<\/p>\n<h3 class=\"job-detail-title\" style=\"text-align: center;\"><strong>director, Partner &amp; Customer Service (remote)<\/strong><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<table style=\"height: 389px;\" border=\"1\" width=\"734\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"8\" valign=\"top\" width=\"638\">\n<h2 align=\"center\"><strong><span style=\"color: #ff00ff;\">Some Useful Important Links<\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 align=\"center\"><strong><span style=\"color: #ff6600;\">Apply Now<\/span><\/strong><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">\n<h2 align=\"center\"><strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" title=\"UPITI Admission 2024 Result\" href=\"https:\/\/joblagii.com\/company\/starbucks\" target=\"_blank\" rel=\"noopener\">Click Here<\/a><\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Interview<\/span><\/strong><\/h2>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Question &amp; Answers<\/span><\/strong><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/exam4sure.com\/book\/starbucks-interview-questions-answers-1001\" target=\"_blank\" rel=\"noopener\">Click Here<\/a><\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Create Free<\/span><\/strong><\/h2>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Professional Resume<\/span><\/strong><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/joblagii.com\/resume\/\" target=\"_blank\" rel=\"noopener\">Click Here<\/a><\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"JobPosting\",\"title\":\"director, Partner & Customer Service (remote)\",\"description\":\"Now Brewing \u0096 Contact Center and Customer Experience Leaders! #tobeapartner\\nFrom the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others...\\nWe are recruiting for a key leadership role \u0096 Director, Partner & Customer Service. This leader will be responsible for the strategy, planning, operations, delivery, programs, financials and continuous improvement of world class customer and partner experience through multi-disciplinary global contact centers and related functions. This includes oversight of outsourced contact center functions while leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence.\\nPartner & Customer Service includes the operations of global contact centers with multiple channels supporting categories including retail, customer relations, human resources, facilities\/equipment, and technology support while preparing services and operations to grow and scale.\\nIn this role, you will:\\nModel leadership behaviors that are grounded in Starbucks\u0092 Mission and Values. Drive the engagement, development, and performance of all members of the team. Set goals and actively provide partners with coaching, feedback, and development opportunities.\\nIdentify, understand and align with customer needs and develop strategy, plans, budgets and deliver world class operations and services. Establish, measure and continuously improve metrics, including customer and partner experience, service levels, quality and financials.\\nLead initiatives to identify and eliminate root causes for customer\/partner pain points, scale operations through standardized processes and industry leading digital capabilities, consistently deliver exceptional customer \/ partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations.\\nEnjoy working on an energetic, fun team and have the ability to drive the business forward as part of a highly collaborative team, while acting in accordance with Starbucks guiding principles.\\nWe\u0092d love to hear from people with:\\n10 years\u0092 experience leading contact centers and\/or customer experience centers\\n5+ years\u0092 experience leading contact centers in an outsourced environment preferred\\nProgressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology.\\nExperience developing and implementing operations improvement strategies for global contact centers\\nComfortable with a fast-paced environment and all aspects of change management\\nProgressive experience in building, scaling and leading large teams (including outsource agents) and developing leaders and managers.\\nExperience leading transformation and continuous improvement initiatives\\nProgressive experience with storytelling \/ communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration.\\nHas experience leveraging Lean, Six Sigma, or similar methodologies\\nDemonstrated track record of results and improvements\\nMaster\u0092s degree preferred\\nFrom free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What\u0092s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.\\nIf you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.\\nJoin us and inspire with every cup. Apply today!\\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\\nWe are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.\\nQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com\\r\\n\\r\\nApply Job!\\r\\n\\r\\nFor more such jobs please click here!\",\"datePosted\":\"2024-06-04T17:51:00\",\"validThrough\":\"2029-08-01T00:00:00\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"trendingnewsgo\",\"sameAs\":\"https:\/\/remotejobs.trendingnewsgo.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\/\/remotejobs.trendingnewsgo.com\/wp-content\/uploads\/2022\/05\/unnamed-1.jpg\",\"width\":374,\"height\":47}},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressRegion\":\"US\"}},\"jobLocationType\":\"TELECOMMUTE\",\"applicantLocationRequirements\":[{\"@type\":\"Country\",\"name\":\"US\"},{\"@type\":\"Country\",\"name\":\"CA\"}],\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"unitText\":\"MONTH\"}}}<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Starbucks Industry:\u00a0Private Employment Type:-\u00a0Full Time Work Hours:-\u00a0\u00a08\u00a0Hours Locations:-\u00a0USA Full Job Description:- Now Brewing\u00a0 Contact Center and Customer Experience Leaders! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known &#8230; <a title=\"director, Partner &#038; Customer Service (remote)\" class=\"read-more\" href=\"https:\/\/carkendra.com\/caemployment\/director-partner-customer-service-remote\/\" aria-label=\"Read more about director, Partner &#038; Customer Service (remote)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8517","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/8517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/comments?post=8517"}],"version-history":[{"count":1,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/8517\/revisions"}],"predecessor-version":[{"id":8518,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/8517\/revisions\/8518"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/media?parent=8517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}