{"id":7151,"date":"2024-09-24T09:25:58","date_gmt":"2024-09-24T09:25:58","guid":{"rendered":"https:\/\/carkendra.com\/caemployment\/?page_id=7151"},"modified":"2024-09-24T09:25:58","modified_gmt":"2024-09-24T09:25:58","slug":"specialist-global-customer-solutions-remote","status":"publish","type":"page","link":"https:\/\/carkendra.com\/caemployment\/specialist-global-customer-solutions-remote\/","title":{"rendered":"Specialist \u2013 Global Customer Solutions (Remote)"},"content":{"rendered":"<p><strong>Company:\u00a0 <\/strong>United Airlines<\/p>\n<p><strong>Industry:<\/strong> Private<\/p>\n<p><strong>Employment Type:-<\/strong> Full Time<\/p>\n<p><strong>Work Hours:-\u00a0 <\/strong>8\u00a0Hours<\/p>\n<p><strong>Locations:-<\/strong> USA<\/p>\n<h5><strong>Full Job Description:-<\/strong><\/h5>\n<p>There\u0092s never been a more exciting time to join United Airlines. We\u0092re on a path towards becoming the best airline in the history of aviation. Our shared purpose \u0096 Connecting People, Uniting the World \u0096 is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of\u2026 thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we\u0092re growing \u0096 in the years ahead, we\u0092ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run \u201cBusiness Resource Group\u201d communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<p>\u0095 Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to. Ensures cases are properly documented, represented and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of United. Root cause analysis as determined through a thorough investigation where appropriate suggestions to address failures are communicated<\/p>\n<ul>\n<li>Work closely with other organizations to establish customer experience history for escalated incidents<\/li>\n<li>Leadership updates and executive level communications to advise of incident handling and resolution<\/li>\n<li>Proactively identifies opportunities to improve customer resolution<\/li>\n<li>Provides SME and escalation support\/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups<\/li>\n<\/ul>\n<p>The salary for this position is $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.<\/p>\n<p>Bonus eligible: yes<\/p>\n<p>At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.<\/p>\n<p>United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the \u0093desired\u0094 qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!<\/p>\n<p><strong>What\u2019s needed to succeed (Minimum Qualifications):<\/strong><\/p>\n<ul>\n<li>Minimum two years operational\/contact center experience<\/li>\n<li>Superior written communication skills; strong verbal skills<\/li>\n<li>Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers<\/li>\n<li>Ability to maintain confidentiality<\/li>\n<li>Ability both to work independently and collaboratively in a team environment<\/li>\n<li>Demonstrated problem-solving ability, initiative, and superior decision-making skills<\/li>\n<li>Excellent verbal and written communication skills including and the ability to translate customer interaction at the executive level<\/li>\n<li>Ease in working in fast paced dynamic and deadline driven environment<\/li>\n<li>Proven analytical skills and superior attention to detail<\/li>\n<li>Ability to prioritize work and effectively manage time<\/li>\n<li>Ability to effectively work with employees at all levels of the organization<\/li>\n<li>Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, Power Point)<\/li>\n<li>Must be legally authorized to work in the United States for any employer without sponsorship<\/li>\n<li>Reliable, punctual attendance is an essential function of the position<\/li>\n<li>Experience with highly complex cases and customer service escalations<\/li>\n<li>Airline Industry Experience<\/li>\n<\/ul>\n<p><strong>What will help you propel from the pack (Preferred Qualifications):<\/strong><\/p>\n<ul>\n<li>BA in English, Journalism or related<\/li>\n<li>Foreign language skills<\/li>\n<li>EZR\/SHARES proficiency<\/li>\n<li>Strong subject matter expertise\/working knowledge of United\u0092s policies, procedures, and initiatives.<\/li>\n<\/ul>\n<p>United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation<\/p>\n<h3 style=\"text-align: center;\"><strong>Specialist \u2013 Global Customer Solutions (Remote)<\/strong><\/h3>\n<table style=\"height: 389px;\" border=\"1\" width=\"734\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"8\" valign=\"top\" width=\"638\">\n<h2 align=\"center\"><strong><span style=\"color: #ff00ff;\">Some Useful Important Links<\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 align=\"center\"><strong><span style=\"color: #ff6600;\">Apply Now<\/span><\/strong><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">\n<h2 align=\"center\"><strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" title=\"UPITI Admission 2024 Result\" href=\"https:\/\/joblagii.com\/company\/disney\" target=\"_blank\" rel=\"noopener\">Click Here<\/a><\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Interview<\/span><\/strong><\/h2>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Question &amp; Answers<\/span><\/strong><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/exam4sure.com\/book\/disney-interview-questions-answers-1001\" target=\"_blank\" rel=\"noopener\">Click Here<\/a><\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Create Free<\/span><\/strong><\/h2>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Professional Resume<\/span><\/strong><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/joblagii.com\/resume\/\" target=\"_blank\" rel=\"noopener\">Click Here<\/a><\/span><\/strong><\/h2>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><script type=\"application\/ld+json\">\n[{\"@context\":\"https:\/\/schema.org\/\",\"@type\":\"JobPosting\",\"@id\":\"https:\/\/remote.mysmartpros.com\/jobs\/specialist-global-customer-solutions-remote-5\/https:\/\/remote.mysmartpros.com\/jobs\/specialist-global-customer-solutions-remote-5\/\",\"datePosted\":\"2024-10-7T20:00:02+00:00\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"MYSMARTPROS\",\"sameAs\":\"https:\/\/mysmartpros.com\",\"logo\":[]},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}},\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"value\":{\"@type\":\"QuantitativeValue\",\"unitText\":\"HOUR\"},\"currency\":\"USD\"},\"estimatedSalary\":{\"@type\":\"MonetaryAmount\",\"value\":{\"@type\":\"QuantitativeValue\"}},\"title\":\"Specialist &#8211; Global Customer Solutions (Remote)\",\"description\":\"&nbsp;\\r\\n\\r\\nThere\u0092s never been a more exciting time to join United Airlines. We\u0092re on a path towards becoming the best airline in the history of aviation. Our shared purpose \u0096 Connecting People, Uniting the World \u0096 is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of... thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we\u0092re growing \u0096 in the years ahead, we\u0092ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run \\\"Business Resource Group\\\" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?\\n\\nKey Responsibilities:\\n\u0095 Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to. Ensures cases are properly documented, represented and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of United. Root cause analysis as determined through a thorough investigation where appropriate suggestions to address failures are communicated\\n\u0095 Work closely with other organizations to establish customer experience history for escalated incidents\\n\u0095 Leadership updates and executive level communications to advise of incident handling and resolution\\n\u0095 Proactively identifies opportunities to improve customer resolution\\n\u0095 Provides SME and escalation support\/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups\\n\\nThe salary for this position is $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.\\n\\nBonus eligible: yes\\n\\nAt United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.\\n\\nThe Job Posting End Date is 09\/20\/2024\\n\\nUnited values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the \u0093desired\u0094 qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!\\n\\nWhat\u0092s needed to succeed (Minimum Qualifications):\\n\u0095 Minimum two years operational\/contact center experience\\n\u0095 Superior written communication skills; strong verbal skills\\n\u0095 Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers\\n\u0095 Ability to maintain confidentiality\\n\u0095 Ability both to work independently and collaboratively in a team environment\\n\u0095 Demonstrated problem-solving ability, initiative, and superior decision-making skills\\n\u0095 Excellent verbal and written communication skills including and the ability to translate customer interaction at the executive level\\n\u0095 Ease in working in fast paced dynamic and deadline driven environment\\n\u0095 Proven analytical skills and superior attention to detail\\n\u0095 Ability to prioritize work and effectively manage time\\n\u0095 Ability to effectively work with employees at all levels of the organization\\n\u0095 Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, Power Point)\\n\u0095 Must be legally authorized to work in the United States for any employer without sponsorship\\n\u0095 Reliable, punctual attendance is an essential function of the position\\n\u0095 Experience with highly complex cases and customer service escalations\\n\u0095 Airline Industry Experience\\nWhat will help you propel from the pack (Preferred Qualifications):\\n\u0095 BA in English, Journalism or related\\n\u0095 Foreign language skills\\n\u0095 EZR\/SHARES proficiency\\n\u0095 Strong subject matter expertise\/working knowledge of United\u0092s policies, procedures, and initiatives.\\n\\nUnited Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n<a href=\\\"https:\/\/www.ziprecruiter.com\/c\/United-Airlines,-Inc\/Job\/Specialist-Global-Customer-Solutions-(Remote)\/-in-Arlington-Heights,IL?jid=63fd347164923ba3\\\" target=\\\"_blank\\\">Apply to This Job<\/a>\\r\\n\\r\\n<a href=\\\"\/\\\" target=\\\"_blank\\\">Check More Jobs<\/a>\",\"validThrough\":\"2024-12-31\",\"employmentType\":\"PART_TIME\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"US\"},\"jobLocationType\":\"TELECOMMUTE\"}]\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company:\u00a0 United Airlines Industry: Private Employment Type:- Full Time Work Hours:-\u00a0 8\u00a0Hours Locations:- USA Full Job Description:- There\u0092s never been a more exciting time to join United Airlines. We\u0092re on a path towards becoming the best airline in the history of aviation. Our shared purpose \u0096 Connecting People, Uniting the World \u0096 is about more &#8230; <a title=\"Specialist \u2013 Global Customer Solutions (Remote)\" class=\"read-more\" href=\"https:\/\/carkendra.com\/caemployment\/specialist-global-customer-solutions-remote\/\" aria-label=\"Read more about Specialist \u2013 Global Customer Solutions (Remote)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7151","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/7151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/comments?post=7151"}],"version-history":[{"count":1,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/7151\/revisions"}],"predecessor-version":[{"id":7152,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/7151\/revisions\/7152"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/media?parent=7151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}