{"id":6792,"date":"2024-09-21T07:05:21","date_gmt":"2024-09-21T07:05:21","guid":{"rendered":"https:\/\/carkendra.com\/caemployment\/?page_id=6792"},"modified":"2024-09-21T07:05:21","modified_gmt":"2024-09-21T07:05:21","slug":"customer-service-rep-remote","status":"publish","type":"page","link":"https:\/\/carkendra.com\/caemployment\/customer-service-rep-remote\/","title":{"rendered":"Customer Service Rep (Remote)"},"content":{"rendered":"<p style=\"font-style: inherit;\"><strong style=\"font-style: inherit;\">Company:<\/strong><span style=\"font-size: inherit; font-style: inherit; font-weight: inherit;\"> McKesson <\/span><\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><strong style=\"font-style: inherit;\"> Industry:<\/strong>\u00a0Private<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><strong style=\"font-style: inherit;\"> Employment Type:-<\/strong>\u00a0Full Time<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><strong style=\"font-style: inherit;\"> Work Hours:-\u00a0<\/strong>\u00a08 Hours<\/p>\n<p style=\"font-style: inherit; font-weight: inherit;\"><strong style=\"font-style: inherit;\"> Locations:-<\/strong>\u00a0USA<\/p>\n<h5 style=\"font-style: inherit;\"><strong style=\"font-style: inherit;\"> Full Job Description:-<\/strong><\/h5>\n<p><strong>Position Summary:<\/strong><\/p>\n<p>The 3PL Title \/ Non-Title Customer Care Representative will function as a primary contact regarding specific manufacturer contracts. As the primary customer care contact, the representative will be a subject matter expert for their assigned contracts as well as a trusted resource for all 3PL business partners. Key responsibilities include creating and maintaining SOPs, participating in regular manufacturer meetings, working closely with Finance to create proper debits and credits (i.e. destruction credits) and verifying and clearing EDI orders. Problem solving and getting ahead of possible program issues is a key to success. Sending out regular communications and training in regard to assigned contracts is also expected.<\/p>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Responds to all inbound phone calls and emails in a professional and timely manner<\/li>\n<li>Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor\/Manager when necessary<\/li>\n<li>Researches and resolves complex customer issues by gathering detailed information from the customer, providing continuous follow-up, responding to\/updating the customer in a timely fashion, and working to create a continuous flow of information between internal and external partners and customers.<\/li>\n<li>Proactively identifies trends in issues whenever possible and reports them to management<\/li>\n<li>Performs other duties as assigned<\/li>\n<\/ul>\n<p><strong>Key Competencies:<\/strong><\/p>\n<p>Interpersonal skills<\/p>\n<ul>\n<li>Employs active listening skills and questioning techniques to convey interest and involvement<\/li>\n<li>Defuses difficult situations<\/li>\n<li>Maintains a personable and empathetic tone and manner<\/li>\n<\/ul>\n<p><strong>Minimum Job Qualifications:<\/strong><\/p>\n<ul>\n<li>High School Diploma or GED<\/li>\n<li>Minimum 1 year experience in a customer service environment<\/li>\n<\/ul>\n<p><strong>Preferred Skills:<\/strong><\/p>\n<ul>\n<li>Computer literacy in a Windows environment<\/li>\n<li>Proficient in Microsoft Excel and Outlook<\/li>\n<li>Some college preferred.<\/li>\n<\/ul>\n<p><strong>Work Environment:<\/strong><\/p>\n<ul>\n<li>Environment (Office, warehouse, etc.) Office Environment<\/li>\n<li>Physical Requirements (Lifting, standing, etc.) General Office Demands<\/li>\n<li>This is a full-time, hourly position with a target pay rate of $16.00\/hr. with benefits.<\/li>\n<\/ul>\n<p><strong>McKesson offers the following benefits:<\/strong><\/p>\n<ul>\n<li>Medical<\/li>\n<li>Dental<\/li>\n<li>Vision<\/li>\n<li>PTO<\/li>\n<li>Holidays<\/li>\n<li>Career Level \u2013 IC-Business Support-B2<\/li>\n<li>McKesson is an Equal Opportunity\/Affirmative Action employer.<\/li>\n<\/ul>\n<h3 style=\"font-style: inherit; text-align: center;\"><strong>Customer Service Rep (Remote)<\/strong><\/h3>\n<table style=\"height: 389px;\" border=\"1\" width=\"734\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"8\" valign=\"top\" width=\"638\">\n<h2 align=\"center\"><span style=\"color: #ff00ff;\"><b>Some Useful Important Links<\/b><\/span><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 align=\"center\"><span style=\"color: #ff6600;\"><b>Apply Now<\/b><\/span><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">\n<h2 align=\"center\"><span style=\"color: #ff0000;\"><strong><a style=\"color: #ff0000;\" title=\"UPITI Admission 2024 Result\" href=\"https:\/\/joblagii.com\/job-application\" target=\"_blank\" rel=\"noopener\">Click Here<\/a><\/strong><\/span><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>Interview<\/strong><\/span><\/h2>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff6600;\"><strong>Question &amp; Answers<\/strong><\/span><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/exam4sure.com\/book\/common-interview-questions-for-all-companies-1004\" target=\"_blank\" rel=\"noopener\"><strong>Click Here<\/strong><\/a><\/span><\/h2>\n<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" valign=\"top\" width=\"318\">\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Create Free<\/span><\/strong><\/h2>\n<h2 style=\"text-align: center;\"><strong><span style=\"color: #ff6600;\">Professional Resume<\/span><\/strong><\/h2>\n<\/td>\n<td colspan=\"4\" valign=\"top\" width=\"320\">&nbsp;<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/joblagii.com\/resume\/\" target=\"_blank\" rel=\"noopener\"><strong>Click Here<\/strong><\/a><\/span><\/h2>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><script type=\"application\/ld+json\">\n[{\"@context\":\"https:\\\/\\\/schema.org\\\/\",\"@type\":\"JobPosting\",\"@id\":\"https:\\\/\\\/wfh.mysmartpros.com\\\/jobs\\\/customer-service-rep-remote-2\\\/https:\\\/\\\/wfh.mysmartpros.com\\\/jobs\\\/customer-service-rep-remote-2\\\/\",\"datePosted\":\"2024-10-7T17:51:33+00:00\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"mysmartpros\",\"sameAs\":\"https:\\\/\\\/wfh.mysmartpros.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/wfh.mysmartpros.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/cropped-logo-sm.png\",\"width\":33,\"height\":33}},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressCountry\":\"US\"}},\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"value\":{\"@type\":\"QuantitativeValue\",\"unitText\":\"HOUR\"},\"currency\":\"USD\"},\"estimatedSalary\":{\"@type\":\"MonetaryAmount\",\"value\":{\"@type\":\"QuantitativeValue\"}},\"title\":\"Customer Service Rep (Remote)\",\"description\":\"Effective Date: February 22, 2017\\n\\n...\\n\\u2022 *Your Consent**\\n\\u2022 Google Analytics*\\n\\nWe may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click .\\n\\u2022 Google Analytics for Remarketing*\\n\\nand based on your past visits to our website. We may share this personal information with other third parties.\\n\\n.\\n\\u2022 Marketo*\\n\\n.\\n\\u2022 ServiceTick*\\n\\nServiceTick is a third-party cookie we use on our website for anonymous website traffic identifiers and online customer satisfaction data. We do not share this data with other third parties. To learn more about ServiceTick privacy practices, click .\\n\\u2022 SessionCam*\\n\\nSessionCam is a third-party cookie we use for online customer satisfaction data. We do not share this data with other third parties. To learn more about SessionCam privacy practices, click .\\n\\u2022 ClickTale*\\n\\n.\\n\\u2022 Pardot*\\n\\n.\\n\\u2022 DoubleClick*\\n\\n. To opt out of DoubleClick or to control your advertising preferences, click .\\n\\n.\\n\\u2022 BrightCove*\\n\\n.\\n\\u2022 Twitter*\\n\\n.\\n\\u2022 HTML5 Storage*\\n\\u2022 *Other Tracking Technologies Used**\\n\\nWe may use other tracking technologies to collect and store personal information about your visit to our website. They may include:\\n\\u2022 Server Logs used to track the website traffic (i.e. number of website visitors, number of visitor per page, IP address, etc.). We may use this information to analyze the website traffic in order to improve our business and user experience.\\n\\u2022 Web Beacons used to collect aggregate information (i.e. loading errors, most visited website pages, etc.). We may use web beacons to help display website content that is relevant to you and generate website traffic statistics to enhance our website.\\n\\n?\\n\\u2022 *Embedded Content and Features**\\n\\nFacebook\\n\\nGoogle\\n\\nLinkedIn\\n\\nTwitter\\n\\nWeb of Trust\\n\\nYouTube\\n\\u2022 *How We Respond to Do Not Track Signals**\\n\\nOur website does not respond to web browser Do No Track signals.\\n\\nor\\n\\nCustomer Service Rep (Remote) page is loaded **Customer Service Rep (Remote)**\\n\\u2022 *Customer Service Rep (Remote)**\\n\\nlocationsLouisville, KY, USA - 5101 Jeff Commerce Drive (R005) time typeFull time posted onPosted Yesterday job requisition idJR0059149 **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**\\n\\nMcKesson Corp is a Fortune 7 company and one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.\\n\\u2022 *Position Summary:**\\n\\nThe 3PL Title \\\/ Non-Title Customer Care Representative will function as a primary contact regarding specific manufacturer contracts. As the primary customer care contact, the representative will be a subject matter expert for their assigned contracts as well as a trusted resource for all 3PL business partners. Key responsibilities include creating and maintaining SOPs, participating in regular manufacturer meetings, working closely with Finance to create proper debits and credits (i.e. destruction credits) and verifying and clearing EDI orders. Problem solving and getting ahead of possible program issues is a key to success. Sending out regular communications and training in regard to assigned contracts is also expected.\\n\\u2022 *Key Responsibilities:**\\n\\u2022 Responds to all inbound phone calls and emails in a professional and timely manner\\n\\u2022 Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor\\\/Manager when necessary\\n\\u2022 Researches and resolves complex customer issues by gathering detailed information from the customer, providing continuous follow-up, responding to\\\/updating the customer in a timely fashion, and working to create a continuous flow of information between internal and external partners and customers.\\n\\u2022 Proactively identifies trends in issues whenever possible and reports them to management\\n\\u2022 Performs other duties as assigned\\n\\u2022 ****Shift -** **Monday-Friday 1045am-715pm**\\n\\u2022 *Key Competencies:**\\n\\u2022 *Interpersonal skills**\\n\\u2022 Employs active listening skills and questioning techniques to convey interest and involvement\\n\\n+ Defuses difficult situations\\n\\u2022 Maintains a personable and empathetic tone and manner\\n\\u2022 *Minimum Job Qualifications:**\\n\\nHigh School Diploma or GED\\n\\nMinimum 1 year experience in a customer service environment\\n\\u2022 *Preferred Skills:**\\n\\nComputer literacy in a Windows environment\\n\\nProficient in Microsoft Excel and Outlook\\n\\nSome college preferred.\\n\\u2022 *Work Environment:**\\n\\nEnvironment (Office, warehouse, etc.) Office Environment\\n\\nPhysical Requirements (Lifting, standing, etc.) General Office Demands\\n\\nThis is a full-time, hourly position with a target pay rate of $16.00\\\/hr. with benefits.\\n\\nMcKesson offers the following benefits:\\n\\u2022 Medical\\n\\u2022 Dental\\n\\u2022 Vision\\n\\u2022 PTO\\n\\u2022 Holidays\\n\\u2022 *Career Level - IC-Business Support-B2**\\n\\u2022 *McKesson is an Equal Opportunity\\\/Affirmative Action employer.**\\n\\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.\\n\\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [Email available when viewing the job] . Resumes or CVs submitted to this email box will not be accepted.\\n\\nCurrent employees must apply through the internal career site.\\n\\u2022 *Join us at McKesson!**\\n\\nWe deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.\\n\\nBy providing your personal information here, you are acknowledging our privacy statement. (EnglishShow full descriptionCollapse\\r\\n\\r\\n<a href=\\\"https:\\\/\\\/ca.mysmartpros.com\\\/register-candidate\\\/\\\">Apply to this job<\\\/a>\",\"url\":\"https:\\\/\\\/wfh.mysmartpros.com\\\/jobs\\\/customer-service-rep-remote-2\\\/\",\"validThrough\":\"2024-12-31\",\"employmentType\":\"PART_TIME\",\"applicantLocationRequirements\":{\"@type\":\"Country\",\"name\":\"US\"},\"jobLocationType\":\"TELECOMMUTE\"}]\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: McKesson Industry:\u00a0Private Employment Type:-\u00a0Full Time Work Hours:-\u00a0\u00a08 Hours Locations:-\u00a0USA Full Job Description:- Position Summary: The 3PL Title \/ Non-Title Customer Care Representative will function as a primary contact regarding specific manufacturer contracts. As the primary customer care contact, the representative will be a subject matter expert for their assigned contracts as well as a &#8230; <a title=\"Customer Service Rep (Remote)\" class=\"read-more\" href=\"https:\/\/carkendra.com\/caemployment\/customer-service-rep-remote\/\" aria-label=\"Read more about Customer Service Rep (Remote)\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6792","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/6792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/comments?post=6792"}],"version-history":[{"count":1,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/6792\/revisions"}],"predecessor-version":[{"id":6793,"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/pages\/6792\/revisions\/6793"}],"wp:attachment":[{"href":"https:\/\/carkendra.com\/caemployment\/wp-json\/wp\/v2\/media?parent=6792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}