Network Analyst

Company: Visa

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Track, update and resolve all assigned incidents, changes and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality. Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Properly escalate incidents in a timely manner per support guidelines and procedures. Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents and problems. Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels. Act as the support / advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups and governments worldwide. Gather pertinent information and work with our clients to isolate and resolve the majority of events without need for assistance.

Job Qualifications

  • 2 years of work experience with a Bachelor’s Degree
  • Basic Knowledge of routing/switching, tunneling, security operations/engineering, MPLS.
  • Cisco Certified Network Associate (CCNA)
  • Preferred– PCAP certification (Python Certified Associate in Programming)
  • Firewall experience and file transfer highly desirable

Required Skills

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Soft Skills

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  • Verbal communication
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  • Adaptability

Network Analyst

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