Netflix Remote Jobs (No Degree, Part/Full Time, Customer Support) – Entry Level

The Job

About the Designing Help Association

The essential objective of the Designing Help Association is to engage Efficiency Designing to scale client assistance. Filling in as the cutting edge asset for our designing labor force, the group handles, investigates, and settle client demands and issues. Also, the group focuses on further developing strategies for work, upholding for clients, upgrading support apparatuses, extending stage item contributions, and propelling documentation and engineer training.

Our Main goal

We highly esteem offering exceptional help to Netflix’s engineer local area. We advocate for our clients by determinedly finishing issues and settling them quickly. In the event that blockers forestall prompt goal, we guarantee clear correspondence about the status and give perceivability into the reason for the deferral.

We offer experiences and input, and champion client opinion with respect to the instruments and administrations we support. We share this significant data with our accomplices across Efficiency Designing. We likewise team up with Item The executives and Designing to follow progressing issues, keep up with perceivability, and impart client necessities to guarantee enhancements are focused on

We lead cooperation endeavors to decrease item erosion and improve convenience. This empowers Efficiency Designing to fabricate, convey, and convey profoundly utilitarian answers for the Designer People group.

Our way of life is novel, and we will generally live by our qualities, permitting you to go about your best responsibilities and develop. To become familiar with Efficiency Designing, go ahead and stand by listening to this web recording.

The Job

We are searching for a Specialized Help Designer enthusiastically for efficiency framework and tooling, client support, and robotization. You will be answerable for observing and dealing with our clients’ solicitations, investigating, settling issues, computerizing support needs, creating runbooks, improving and keeping up with help devices, grasping our item contributions, and ceaselessly searching for ways of further developing the designing help insight.

Our ideal competitor has active involvement with client confronting designing help jobs, building complete self-administration information bases, and has information on framework, inner tooling, stages, and distributed computing.

We are searching for somebody who succeeds at understanding and settling perplexing and vague issues, and is continuously trying to move along.

As a Specialist in this job, we want a competitor who can grasp our complicated contributions on a profound specialized level, be active in the improvement of our help mechanization tooling, and suggest item and functional upgrades in view of client communications.

What you’ll should find true success:

• You have at least 3 years of expert help designing experience
• Solid getting it and useful information on adaptation control apparatuses, especially GitHub, including fanning, combining, pull demands, audit cycles, and settling clashes.
• You have an inside and out information on Gradle with a capacity to actually oversee and arrange project assembles and conditions.
• You have serious areas of strength for an in Java, supplemented by an exhaustive comprehension of the Spring Boot system.
• You succeed in creating devices and scripts and search out process improvement open doors through computerization.
• You have a strong comprehension of Constant Coordination/Nonstop Conveyance (CI/Disc) and their motivations.
• You are talented in giving predominant client service across a perplexing association, in a perfect world as a feature of a focal group. You fixate on client experience.
• You have phenomenal composed and verbal relational abilities and value the significance of exhaustive documentation.
• You have solid joint effort abilities and experience working with cross-practical groups.
• You are enthusiastic about specialized documentation and instructional exercises and have a profound comprehension of what compels an extraordinary information base.
• Different properties that will energize us: You are familiar with GRPC, including taking care of administration to-support IPC calls, GRPC situations with, and information on the Protobuf convention
• You have had openness to Linux and Docker and have worked with Debian/Ancient rarities
• You are an information driven chief and you have experience building dashboards
• You have insight in supporting foundation robotization and have involved Zendesk or other tagging frameworks for organization
• You have experience with and are energetic about recognizability tooling and best practices.