American Airlines Customer Support Representative (Work At Home) – Remote Jobs

Company: American Airlines

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

American Airlines as a Work-At-Home Customer Support Representative! Be part of a dynamic team, assisting passengers with bookings, inquiries, and issues via phone, chat, and email. Utilize your excellent communication skills and passion for customer service to provide top-notch assistance and ensure passenger satisfaction. Enjoy the flexibility of working from home while contributing to a renowned airline’s success.

Responsibilities:

  • Provide exceptional customer service to passengers via phone, email, and chat channels.
  • Assist customers with booking flights, managing reservations, and resolving any issues or concerns they may have.
  • Handle inquiries regarding flight schedules, fares, baggage policies, and other travel-related questions.
  • Process changes to existing reservations, including flight rebooking, seat assignments, and upgrades.
  • Resolve customer complaints and issues in a timely and professional manner, striving to exceed their expectations.
  • Collaborate with other departments to address customer needs and ensure a seamless travel experience.
  • Stay updated on company policies, procedures, and industry trends to provide accurate information to customers.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Previous customer service experience in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using computers and navigating multiple software applications.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • Must have a quiet, distraction-free workspace at home and reliable internet access.

Benefits:

  • Competitive hourly wage with opportunities for performance-based bonuses.
  • Comprehensive training program to prepare you for success in your role.
  • Employee travel privileges, including discounted airfare and hotel accommodations.
  • Health, dental, and vision insurance options for eligible employees.
  • Retirement savings plan with employer match.
  • Ongoing opportunities for career advancement and professional development.

How to Apply:

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If you’re passionate about delivering exceptional customer service and are interested in joining the American Airlines team as a Customer Support Representative, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and why you’re the perfect fit for this role. Apply now and embark on a rewarding career with American Airlines 2013 where every journey begins with exceptional service!

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American Airlines Customer Support Representative (Work At Home) – Remote Jobs

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