Remote Client Support Officer

Company: Aetna

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Aetna is seeking a passionate and dedicated Remote Client Support Officer to join our dynamic team in San Diego, California. This part-time position offers the opportunity to make a meaningful impact on client satisfaction while ensuring that our clients receive the highest level of service possible. The ideal candidate will demonstrate a strong commitment to their role, embodying a hardworking nature and a passion for helping others.

Responsibilities:

  • Client Interaction: Serve as the primary point of contact for clients via phone, email, and online chat. Address inquiries, resolve issues, and provide accurate information regarding Aetna’s products and services.
  • Problem Resolution: Utilize critical thinking skills to assess client issues and develop effective solutions. Follow up on unresolved issues to ensure complete satisfaction.
  • Account Management: Maintain and update client records using our Customer Relationship Management (CRM) system. Monitor account activity and communicate policy changes, service updates, or enhancements to clients.
  • Collaboration: Work closely with cross-functional teams including sales, marketing, and operations to ensure a seamless client experience. Participate in team meetings and contribute to improving strategies for client support.
  • Training and Development: Stay updated on Aetna’s products, services, policies, and procedures to provide accurate and timely information. Actively participate in ongoing training and professional development opportunities.
  • Feedback and Reporting: Provide feedback on common client inquiries, service challenges, and areas for improvement. Prepare reports on client interactions and suggest improvements for processes and procedures.
  • Compliance: Ensure adherence to company policies and industry regulations when handling client information and inquiries. Maintain confidentiality and security of client data at all times.

Requirements:

  • Education: Associate degree or higher preferred; experience in a customer service or client support role may substitute for formal education.
  • Experience: Minimum of 4 years in a client support or customer service role, preferably within the healthcare or insurance industry.
  • Technical Skills: Proficient in Microsoft Office Suite and experience with CRM systems. Ability to navigate various software tools for client interaction effectively.

Personality Traits:

  • Hardworking: Demonstrates a strong work ethic and commitment to achieving goals.
  • Passionate: Truly cares about providing excellent service and improving client experiences.

Soft Skills:

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  • Critical Thinking: Ability to analyze situations, identify problems, and develop strategic solutions effectively.
  • Teamwork: Enjoys collaborating with colleagues to achieve common goals and improve service delivery.

Benefits:

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  • Profit Sharing: Participate in Aetna’s profit-sharing program, fostering a sense of ownership within the company.
  • Life Insurance: Eligible employees can access life insurance benefits to ensure peace of mind for themselves and their families.
  • Vision Insurance: Comprehensive vision insurance plan to promote employee health and well-being.

Remote Client Support Officer

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