Remote Jobs Wells Fargo (Customer Service Rep) – MySmartPros

Company: Wells Fargo

Industry: Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Wells Fargo is searching for a skilled Customer Resolution Representative. As a Customer Resolution Representative, you will be chargeable for dealing with complicated and touchy patron troubles that may consist of property care resolution (lifestyle events), remediations, and/or settlements. Functions consist of assessing wide-ranging patron circumstances, engaging in great studies, figuring out suitable guides of action, documenting/speaking findings, and helping the problem via direct mediation as applicable. Manages stakeholder relationships with clients, own circle of relatives members, criminal representatives, and commercial enterprise partners

In this role, you will:

  • Support inner and outside clients with inquiries and proceedings concerning monetary merchandise and offerings.
  • Seek approaches to decide the suitable path of action, behavior investigative steps to discover the troubles, and system complicated transactions online.
  • Perform complicated projects to remedy customer troubles and assessment proceedings for regulatory and non-regulatory flags and classify dangers correctly in the case-control machine to make sure patron troubles are addressed well-timed and successfully whilst keeping compliance with inner agency necessities and standards.
  • Receive courses from supervisors and enhance concerns/questions for the course.
  • Interact with inner and outside clients to reply to the raised concerns, in addition to deciding a suitable path of action.
  • Serve as a middleman among events to remedy disputed matters, negotiates, and enact settlements accordingly.

Required Qualifications:

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  • 2+ years of touch experience in a Financial Services environment, or equal proven via one or a mixture of the following: work experience, training, navy experience, education

Desired Qualifications:

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  • Knowledge and expertise of monetary offerings enterprise: compliance, regulatory, or criminal operations
  • Experience resolving and operating via escalated and complicated patron troubles
  • Knowledge and expertise in purchaser merchandise, regulations, and procedures
  • Knowledge and expertise in operations regulations and procedures
  • Ability to navigate a couple of pc systems, and applications, and make use of seek equipment to discover information
  • Experience interacting undoubtedly with hard or irate clients
  • Strong studies and documentation abilities
  • Excellent verbal, written, and interpersonal conversation abilities
  • Strong analytical abilities with excessive interest in elements and accuracy
  • Ability to engage with all tiers of a business enterprise
  • Participation in an enterprise institution or business enterprise that aligns with Wells Fargo’s guide of Diversity, Equity & Inclusion
  • Bilingual speaking skillability in Spanish/English
  • Knowledge of MSP, HOGAN, UW, and ECMP software program platforms
  • Advanced Microsoft workplace knowledge (Excel, Word, SharePoint)
  • Knowledge and expertise of operations guide in a name middle or operations middle
  • Strong organizational, multi-tasking, and prioritizing abilities

Remote Jobs Wells Fargo (Customer Service Rep) – MySmartPros

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