IT Service Center Supervisor (Overnight)

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

The Elite Job is seeking a dedicated and experienced IT Service Center Supervisor to oversee our overnight operations. In this crucial role, you will manage a team of IT professionals to ensure that all technical support services are delivered efficiently and effectively during non-standard business hours. You will be responsible for maintaining high standards of customer service, resolving complex technical issues, and coordinating with other departments to support our organizations IT infrastructure. Your leadership will be key in driving our mission to provide exceptional IT support and ensure business continuity around the clock.

Key Responsibilities:

  • Supervise and lead the overnight IT service center team, including setting schedules, managing performance, and providing mentorship.
  • Monitor and respond to escalated technical issues, ensuring timely and effective resolution.
  • Oversee the execution of routine and emergency maintenance tasks, including system updates, backups, and security checks.
  • Implement and enforce IT policies and procedures to maintain operational integrity and compliance with industry standards.
  • Collaborate with other IT teams and departments to address ongoing projects, system improvements, and any cross-functional issues.
  • Prepare and deliver regular reports on service performance, issue resolution, and team productivity to senior management.
  • Develop and conduct training programs to enhance team skills and ensure adherence to best practices.
  • Manage incident and problem management processes, ensuring all issues are documented and resolved in accordance with established protocols.

Required Skills and Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or a related field; equivalent experience will also be considered.
  • Proven experience in IT support or service management, with at least 3-5 years in a supervisory or managerial role.
  • Strong technical knowledge of IT systems, networks, and software applications.
  • Excellent problem-solving skills with the ability to analyze complex issues and develop effective solutions.
  • Outstanding leadership and team management abilities, with a focus on motivation and performance improvement.
  • Exceptional communication and interpersonal skills, with a knack for delivering clear instructions and feedback.
  • Experience with ITIL or other IT service management frameworks is highly desirable.

Experience:

  • A minimum of 3 years of relevant experience in IT support or service management, with at least 2 years in a supervisory capacity.
  • Demonstrated experience in managing overnight shifts and handling high-pressure situations.
  • Proven track record of successful project management and process improvement initiatives.

Working Hours:

  • Full-time position, with primary working hours from 10:00 PM to 6:00 AM, Monday through Friday.
  • Flexibility to cover additional shifts or adjust hours as needed based on business requirements.

Knowledge, Skills, and Abilities:

  • In-depth understanding of IT infrastructure, including hardware, software, and network systems.
  • Proficiency in using IT service management tools and software.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Strong analytical skills with attention to detail.
  • Capability to work independently with minimal supervision.

Benefits:

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  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Retirement savings plan with company match.
  • Paid time off and holiday leave.
  • Professional development opportunities and training.
  • Access to cutting-edge technology and resources.
  • Employee wellness programs and support services.

Why Join The Elite Job:

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At The Elite Job, we are committed to fostering a dynamic and inclusive work environment where innovation and excellence thrive. Joining our team means becoming part of a forward-thinking organization that values your contributions and supports your career growth. We pride ourselves on our collaborative culture, commitment to professional development, and dedication to delivering top-notch IT services. If you are a motivated leader with a passion for IT and a drive for success, we invite you to apply and become a key player in our overnight IT service center.

How to Apply:

To apply for the IT Service Center Supervisor (Overnight) position, please submit your resume and a cover letter detailing your relevant experience and qualifications to us. In your cover letter, highlight your leadership experience, technical expertise, and why you are an ideal fit for this role. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview. We look forward to hearing from you and exploring the possibility of you joining our team!

IT Service Center Supervisor (Overnight)

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