Hulu Customer Care (Remote Jobs Work From Home)

Company: Hulu

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Locations:- USA

Full Job Description:-

Sony Hardware Inc. is searching for the daring people, the teammates, the roused and the uplifting. We need individuals who are adequately courageous to work at the front line and make arrangements that will enhance and work on the existences of individuals across the globe. Notwithstanding aggressive compensation and advantages, we offer a climate and culture that advances Variety, Value and Incorporation. Moreover, our colleagues appreciate inventive balance between fun and serious activities potential open doors including a mixture home/office working environment, month to month “Free Fridays”, and early closures on Fridays over time (counting half-days throughout the mid year).

Thus, if you need to join a “Best Work environment” organization and make the world say goodness, we should talk.

Client Achievement Delegate, Media Cloud Administrations

Sony Gadgets, Inc., situated in San Diego, CA, is the U.S. central command of Sony Enterprise, settled in Tokyo, Japan. Sony is a main maker of sound, video, correspondences, and data innovation items for the customer and expert business sectors. Its movie, TV, PC amusement, music and online organizations make Sony one of the most extensive diversion and innovation organizations on the planet.

Position Outline:

The Sony Ci group is searching for a Client Achievement Delegate who loves taking care of issues, is captivated by media work processes and blossoms with satisfying clients. Our CSR’s are fundamental to the development of our business as they assist with directing clients to get the most worth out of our Ci Media Cloud SaaS administration ( see

Our clients range different industry portions across media, diversion and sports. You’ll connect with a unique arrangement of clients crossing creation/after creation, broadcast, promoting and tasks to assist with investigating specialized and non-specialized issues, give preparing, make supportive substance and help with client onboarding.

You’ll likewise connect straightforwardly with our mind blowing item and designing groups to guarantee client input is caught and shared and to find solutions to questions that might be simply past your range.

A solid knowledge of content creation and media work processes is a huge upside.

Sony MCS use Client Achievement systems to accomplish and convey the greatest of administration to all clients and possibilities. Issue ID, client correspondence, issue following, interior correspondence are indispensable components of the position.

Obligations:

  • Offer help for a SaaS Item Stage for all Clients and markets, including Creation, After Creation, Broadcast Media, Showcasing and Training as specific illustrations.
  • Recognize and answer Client Achievement Solicitations
  • Learn and give topic aptitude and best practices around media work processes, content administration and joint effort
  • Learn and give direction on Client Achievement Cycle and System
  • Learn and give direction to Clients on Ci’s REST Programming interface’s
  • Learn and give topic skill on select SONY web associated camera highlights

Capabilities:

  • BA/BS required, ideally in Media, Software engineering, or related disciplines
  • 1-2 years of applicable client confronting experience
  • 1-2 years working with help tagging arrangements, like Zendesk, HelpIQ, Desk.com, Cure.
  • Magnificent posting abilities and a solid feeling of client sympathy
  • Solid composed and verbal relational abilities and solace in gathering help
  • Should major areas of strength for have and critical thinking abilities
  • The capacity to rapidly analyze and focus on issues driving towards the correct way to goal
  • Demonstrated capacity to get things achieved and working with others
  • Zeroed in on conveying and ceaselessly further developing outcomes
  • Exhibited information on media record designs, video/sound codecs, transcoding and specialized conveyance of streaming media is a major upside
  • Experience in the film, television diversion, broadcast ventures is exceptionally alluring
  • Creation Tasks, After Creation Activities, Advanced Resource The executives, Media Resource The board, Content Administration, Computerized Creation, or Advanced Appropriation experience is useful

Qualified to work unlimited in the USA

The expected base compensation range for this position The genuine base compensation offered relies upon different elements, which might incorporate as material, the capabilities of the singular candidate for the position, long stretches of important experience, explicit and one of a kind abilities, level of training accomplished, certificates or other expert licenses held, and the area wherein the candidate lives or potentially from which they will play out the gig.

Notwithstanding a cutthroat base compensation this position is likewise qualified for a reward, and an exhaustive advantages bundle including medical care benefits (clinical, dental, and vision), paid clinical leave following three months of work, a 401k arrangement with matching organization commitments, downtime, training help, understudy loan help program, eighty hours of paid wiped out leave time yearly, and as long as twelve weeks paid parental leave following a half year of business.

Sony Hardware is an Equivalent Open door Business that values representatives with an expansive diverse point of view. We endeavor to establish a comprehensive climate, engage representatives and embrace variety. We urge everybody to answer. All candidates will get fair and unbiased treatment regardless of race, variety, religion, sex, public beginning, lineage, citizenship status, progress in years, lawfully safeguarded physical or mental handicap, safeguarded veteran status, status in the U.S. formally dressed administrations, sexual direction, orientation personality or articulation, conjugal status, hereditary data or on whatever other premise which is safeguarded under appropriate government, state or neighborhood regulation.

Inability Convenience for Candidates to Sony Hardware Inc. furthermore, Sony of Canada ULC.

Hulu Customer Care (Remote Jobs Work From Home)

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