Encoder Remote Jobs (No Degree, Part/Full Time, Customer Support) – Entry Level

As a Client Administration Subject matter expert, you will have a relegated account base and will go about as a contact between your clients and J. J. Keller’s administrations to guarantee the client’s necessities are met in a proficient and viable way. Given the quick development in the Oversaw Administrations division, we’ve had a fruitful history of seeing partners join this group and keep on filling in their professions with the organization. In this job you will be liable for:

• Building associations with your client base and regularly speaking with them through telephone and email.
• Running and designing reports to impart to your clients.
• Working together with inward groups to guarantee your client base’s data and documentation is precise.

Work Liabilities

• Lays out and keeps up with associations with alloted clients and oversees client relationship. Fills in as the essential connection point in a warning job among Encoder and the client, to incorporate such errands as:
• Keeping an open line of correspondence by means of telephone, email, fax, and correspondence.
• Planning, directing, and driving customary client survey calls.
• Instructing clients on administrative prerequisites, giving translations and best practices. Meets with inner administrative on complex asks and guarantees circle back to the client.
• Deciding clients’ necessities and the way that Encoder can best serve those requirements, including recognizable proof of significant worth added administrations for clients.
• Exploring and settling receipt and installment issues.
• Helping clients with successful use of DataSense and different applications.
• Refreshing client explicit profile data.
• Recognizes program improvement amazing chances to meet and further develop wellbeing program targets. Prompts clients on abilities and choices.
• Screens client obligations to guarantee consistence with administration prerequisites; breaking down consistence patterns and if appropriate, creating formal improvement programs.
• Guarantees organization and client-explicit cycles and methods are finished precisely and as soon a possible. Helps with interior documentation of cycles and strategies.
• Refreshes and investigates client-explicit reports, including CSA and program consistence subtleties.
• Keeps up with mastery relating to relevant neighborhood, state and government guidelines to give schooling and explanation to clients.
• Benefits all clients, inner and outer, in an expert way. Settle administration issues to the common fulfillment of both the organization and the client.
• Helps with the execution of new clients, including beginning reviews.
• Keeps up with classification of client data under the FCRA, HIPAA, and other administrative elements. Sticks to the office’s information security approaches relating to Individual Recognizable proof Data.

Capabilities

Experience/Instruction:

• Post-optional training in a business-related field liked.
• In lieu of degree or experience, would consider a mix of schooling and related office experience.
• Experience with Encoder administrations alluring.

Different Abilities/Capabilities:

• Capability in MS Word with moderate Succeed abilities required.
• Solid hierarchical, critical thinking, correspondence, and decisive reasoning abilities.
• Information on FMCSR guidelines attractive.
• Compelling verbal, composed, and show abilities.