Tech Mahindra Recruitment |Chat Support

Tech Mahindra Recruitment |Chat Support

 

Job Type: Full Time

Job Location: UK, CA, USA, Others

Job Description

Tech Mahindra is a leading global technology company that provides innovative solutions to clients across various industries. As a Chat Support Representative, you will be a crucial part of our customer service team, responsible for providing exceptional support to our clients through web chat, emails, and social media platforms.

 

Job Responsibilities:

Handle customer queries on Web Chat, E-mails, and Social Media, ensuring prompt and accurate responses.
Educate current and potential customers about our products and services, providing them with relevant information.
Maintain accurate customer records, ensuring all interactions and transactions are properly documented.
Identify and escalate priority issues to the Team Leader and Operations Team for swift resolution.
Actively participate in team meetings, contributing ideas and insights to improve customer service processes.

Key Performance Indicators:

Handle all queries in a polite, professional manner, demonstrating excellent communication skills.
Probe and troubleshoot customer queries, providing suitable and satisfactory solutions.
Educate customers on our services and processes to enhance their overall experience.
Escalate any unresolved issues to the Team Leader, ensuring timely resolution.
Achieve agreed Key Performance Indicators (KPIs) and Objectives, maintaining high-quality service standards.
Adhere strictly to shift schedules, ensuring seamless customer support coverage.
Follow laid down internal policies, procedures, and processes, ensuring compliance at all times.
Work collaboratively with the team, fostering a positive and supportive work environment.

Qualifications:

A Bachelor’s degree from any stream if a Fresher.
Minimum HSC with a minimum of 1 year of relevant experience.
Passionate about customer care, with a genuine desire to assist and serve customers.
Good typing skills with a focus on accuracy and efficiency.
Fluent in written and spoken English, with excellent grammar and vocabulary.
Able to work well under pressure and with minimum supervision.
A fast learner who can adapt to changing customer needs and work with set targets.
Must be time flexible and available to work in a rotational shift system, including holidays and weekends.

Requirements and Qualifications:

Proficiency in the English language, both written and verbal, is essential.
Strong problem-solving skills and the ability to think quickly and analytically.
Excellent interpersonal skills, with the ability to build rapport with customers.
Detail-oriented with exceptional organizational skills.
Tech-savvy and comfortable navigating multiple software applications.
Previous experience in customer service or a related field is a plus.
Join our dynamic team at Tech Mahindra and contribute to delivering exceptional customer support to our valued clients. Apply now and be part of a company that values innovation, collaboration, and customer satisfaction.

Please submit your application in English.

Tech Mahindra Recruitment |Chat Support 

Top 10 Interview Questions

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  • Can you tell us about yourself?
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  • What are your strengths?
  • What are your weaknesses?
  • Can you give an example of a time when you solved a problem creatively?
  • How do you handle stress and pressure?
  • How would you describe your work style?
  • Can you tell us about a time when you had to work with a difficult colleague or supervisor?
  • How do you stay organized and prioritize tasks?
  • What are your long-term career goals?

Document Required:

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Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.

  • Document – Qualifications certificate with mark sheets.
  • Passport size Photographs
  • Signature

How to apply:

  1. All the eligible candidates can apply for This Job as mentioned below
  2. Read the official notification carefully From the Official Website.
  3. Read the Notification Carefully Before Applying.
  4. Fill out The Application Form (The link Is Given Below)
  5. Attach the Required Document and Passport Size Photo with Signature.
  6. Then Submit. Done.

 

Tech Mahindra Recruitment |Chat Support

 

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